Hybrid Service & Operations Strategy Leader
Guardian Life
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Job summary
Guardian Life is seeking a Service and Operations Strategy Leader to drive transformation across Financial Protection and Retirement Solutions. This hybrid role focuses on service strategy, automation, AI-enabled operations, and scalable customer experiences within operations and contact centers.
Reporting to the Head of Operational Solutions, you will shape roadmaps, build business cases, and partner with technology, finance, procurement, and leadership to deliver value through improved
Job description
Guardian Life is seeking a Service and Operations Strategy Leader to drive transformation across Financial Protection and Retirement Solutions. This hybrid role focuses on service strategy, automation, AI-enabled operations, and scalable customer experiences within operations and contact centers.
Reporting to the Head of Operational Solutions, you will shape roadmaps, build business cases, and partner with technology, finance, procurement, and leadership to deliver value through improved
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