Hybrid Service Desk Analyst - Remote IT Support

Capgemini; Columbia (SC); Hybrid; USD 41,000 - 65,000; Full time

Job summary

Capgemini seeks a Service Desk Analyst in Columbia, SC, offering a hybrid role. The successful candidate will bring 1–2 years of applicable experience in remote customer support, help desk, and technical operations, including POS systems and ticketing tools. A high school diploma or GED is required.

The role emphasizes basic network troubleshooting, remote access, and strong communication with end users within Capgemini’s global service environment.

Qualifications

• 2 years’ work experience supporting customers remotely in a technical environment.
• 2 years’ work experience in Technical Call Center, IT Help Desk, or equivalent technical support roles.
• Basic network troubleshooting skills.
• Experience working with Point of Sale (POS) systems.
• Experience with ticketing systems.
• Experience with remote access software.
• Highschool Diploma or GED (General Educational Development)

Skills

2 years’ work experience supporting

2 years’ work experience in Technical

Basic network troubleshooting

POS systems

Ticketing systems

Remote access software

Highschool Diploma or GED

Education

Highschool Diploma or GED

Tools

POS systems

Ticketing systems

Remote access software

Job description

Capgemini seeks a Service Desk Analyst in Columbia, SC, offering a hybrid role. The successful candidate will bring 1–2 years of applicable experience in remote customer support, help desk, and technical operations, including POS systems and ticketing tools. A high school diploma or GED is required.

The role emphasizes basic network troubleshooting, remote access, and strong communication with end users within Capgemini’s global service environment.