Hybrid Senior Work Management & Reliability Specialist

dukeenergy; Garner (NC); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Duke Energy in North Carolina is seeking an experienced Work Management Specialist to provide advanced-level support for grid operations. You will help ensure safety, reliability, and efficient storm restoration, coordinating across work groups and maintaining accurate billing and reporting.

The role emphasizes strong communication, cross-functional collaboration, and a commitment to safe, reliable service for customers.

Qualifications

• High School/GED required.
• Experience with work management or ERP tools preferred.
• Strong communication and analytical skills mandatory.

Responsibilities

• Provide advanced work management support for grid operations and emergency response.
• Coordinate cross-functional workflows and monitor timeliness and accuracy of work.
• Ensure billing accuracy and timely reporting across departments.
• Maintain confidential information with discretion and support leadership with daily operations.
• Support storm restoration efforts and after-hours emergency response as needed.

Skills

System applications knowledge

Flexibility

Team collaboration

Written & verbal communication

MS Office

Customer service

Prioritization

Decision making

Independent work

Analytical skills

Critical thinking

External communication

Education

High School/GED

Tools

Microsoft Office

Job description

Duke Energy in North Carolina is seeking an experienced Work Management Specialist to provide advanced-level support for grid operations. You will help ensure safety, reliability, and efficient storm restoration, coordinating across work groups and maintaining accurate billing and reporting.

The role emphasizes strong communication, cross-functional collaboration, and a commitment to safe, reliable service for customers.