Hybrid Senior Training & Process Standards Specialist

Ahold Delhaize USA; Hyattsville (MD); Hybrid; USD 106,480 - 159,720; Full time

Job summary

Ahold Delhaize USA is seeking a Specialist III Process, Standards & Training to develop, publish, and maintain commercial training programs across the ADUSA brands. You will manage training completion, communicate metrics to leadership, and onboard associates new to roles across the commercial organization.

You will lead content governance, SOP updates, and cross-brand training projects while partnering with leaders at multiple levels.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5-7 years managing cross-functional training and process improvement initiatives, process standards, and onboarding solutions.
• Ability to run and manage a project initiative from planning through execution.
• PROSCI Certification or willing to obtain within 6 months of hire.
• Ability to leverage adult learning and instructional design methodologies.
• Ability to create process documentation for SOP development, standard updates, and process mapping.

Responsibilities

• Develop and maintain role specific training plans, processes, and standards for assigned areas.
• Make enhancements to course content to improve learner experience.
• Develop courseware including Interactive multimedia instruction for adult learners.
• Ensure alignment to control guidelines and readiness planning for major changes.

Skills

Project management

Instructional design

Change management

Cross-brand collaboration

Effective communication

Adobe Captivate

ADDIE process

Microsoft Office / LMS

Education

Bachelor's degree or equivalent

Master's degree in education or OD

PROSCI Certification

Tools

Adobe Captivate

SharePoint

LMS

Microsoft Office

Job description

Ahold Delhaize USA is seeking a Specialist III Process, Standards & Training to develop, publish, and maintain commercial training programs across the ADUSA brands. You will manage training completion, communicate metrics to leadership, and onboard associates new to roles across the commercial organization.

You will lead content governance, SOP updates, and cross-brand training projects while partnering with leaders at multiple levels.