Hybrid Senior Engagement Manager - Enterprise Implementations

Workday, Inc.; New York, Northern (NY, KY); Hybrid; USD 117,000 - 207,000; Full time

Job summary

Workday, Inc. in New York City is seeking a Senior Customer Success/Implementation Lead for Sana, our AI lab. You will work with enterprise clients to drive complex implementations and adoption across platforms.

The Impact team prioritizes learning, cross‑functional collaboration, and measurable business outcomes. This role is based in the SOHO office with a minimum of 3 days in office per week.

Qualifications

• At least 5 years of progressively responsible experience in Enterprise software implementation, management consulting, or customer success / professional services roles.
• Direct experience leading complex implementation projects in medium or large enterprises, with responsibility for scope, timeline, budget, stakeholder management, and outcomes

Skills

Enterprise software

Project mgmt

Stakeholder mgmt

Customer success

Professional services

Communication

Job description

Workday, Inc. in New York City is seeking a Senior Customer Success/Implementation Lead for Sana, our AI lab. You will work with enterprise clients to drive complex implementations and adoption across platforms.

The Impact team prioritizes learning, cross‑functional collaboration, and measurable business outcomes. This role is based in the SOHO office with a minimum of 3 days in office per week.