Hybrid Senior Demand Planner | SAP, Forecasting & Data

Collins Aerospace; City of Rome (NY); Hybride; USD 69 000 - 131 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Generous 401(k) plan with employer and

Tuition reimbursement

Student Loan Repayment Program

Life insurance and disability coverage

Flexible work schedules

Résumé du poste

Collins Aerospace, a RTX company, is seeking a Senior Analyst, Demand Planner to manage day-to-day customer communications, purchase orders, and forecast integration. You will lead ad hoc reporting and SIOP participation, collaborating with Operations and Contracts to meet expectations across departments.

The role emphasizes data analysis, dashboard creation, and proactive issue resolution, with a hybrid work model in the US. Salary range reflects market rates for this seniority.

Qualifications

• Typically requires a University Degree and minimum 2 years of prior relevant experience.
• Experience addressing customer inquiries, resolving issues, providing support and assistance.
• Experience utilizing Enterprise Resource Planning (ERP) software system ( ie SAP)
• Experience utilizing Microsoft Office- Excel, Word and PowerPoint skills.

Responsabilités

• Be the primary point of contact for order management with your respective customer.
• Coordinate with Operations and Contracts Analyst to ensure both customer and organizational expectations are met.
• Continually strive to improve the customer experience by taking ownership of escalated customer issues, investigating, and following them through to resolution.
• Collect and consolidate information regarding customer interactions and transactions when requested to facilitate future needs and process improvements.
• Ensure that continuous feedback to the customer is maintained on quote and order status (backlog reports, portal updates, reschedule notices, verbal and written communication).
• Proactively use data and process knowledge to identify business trends and opportunities.
• Participate and respond to performance metrics to drive effectiveness within Demand Planning.
• Utilize materials planning software to load and manage customer provided forecast.
• Use systems knowledge to capture and visualize data in a user-friendly format (i.e. reports, dashboards, etc.).
• Perform other duties as required.

Connaissances

Customer communication

Data analysis

Forecasting

Formation

University degree

Outils

SAP

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Description du poste

Collins Aerospace, a RTX company, is seeking a Senior Analyst, Demand Planner to manage day-to-day customer communications, purchase orders, and forecast integration. You will lead ad hoc reporting and SIOP participation, collaborating with Operations and Contracts to meet expectations across departments.

The role emphasizes data analysis, dashboard creation, and proactive issue resolution, with a hybrid work model in the US. Salary range reflects market rates for this seniority.