Hybrid Senior BI Analyst, Operations Insights

PenFed Credit Union; Omaha (NE); Hybrid; USD 69,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Job summary

PenFed Credit Union is hiring a Hybrid Sr Business Intelligence Analyst, Operations to collect, analyze, and derive insights from Operations data across CRM, call center, and data environments. You will translate insights into KPIs, dashboards, and reports to support decision making and modernize analytical reporting solutions.

The role requires 5+ years in data warehousing, strong SQL and Python skills, and expertise in BI tools like Tableau/PowerBI.

Qualifications

• Bachelor's degree in business, data science, computer science or a related field.
• Strong/Advanced knowledge in SQL or a similar querying language.
• Minimum 5 years in a data warehouse/cloud environment.
• Minimum 5 years of Financial Services experience (Banking/Credit Union preferred).
• Demonstrated data governance and analytics expertise.
• Advanced proficiency with BI platforms and data visualization tools (Tableau, PowerBI).
• Experience gathering business requirements and translating into reporting/insights.
• Experience with ETL tools.

Responsibilities

• Gather complex business requirements and translate into data/reporting needs.
• Apply data visualizations to interpret findings and develop recommendations.
• Create written reports, presentations, and visuals summarizing findings and recommendations.
• Work with leadership to identify analysis opportunities and strategic direction.
• Maintain reporting for Contact Center, Financial Center, Sales metrics, and Enterprise document management.
• Mentor/train junior analysts.
• Collaborate with BI and data science colleagues to pursue shared goals.

Skills

SQL

Python

Data Visualization

Analytics

Data Governance

Education

Bachelor's Degree in Business, Data Science, CS

Tools

ETL Tools

Data Warehouse

Tableau

PowerBI

Job description

PenFed Credit Union is hiring a Hybrid Sr Business Intelligence Analyst, Operations to collect, analyze, and derive insights from Operations data across CRM, call center, and data environments. You will translate insights into KPIs, dashboards, and reports to support decision making and modernize analytical reporting solutions.

The role requires 5+ years in data warehousing, strong SQL and Python skills, and expertise in BI tools like Tableau/PowerBI.