Hybrid Salesforce Support Analyst – Portal & UAT Rollouts

Tech Mirrors; Hartford (CT); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Tech Mirrors is looking for an Application Support Analyst to provide technical support for Salesforce-based portals. This hybrid position requires the contractor to be onsite at least one day a week. The role involves assisting technical analysts, troubleshooting issues, and supporting enhancements to the portals.

The successful candidate will work closely with business stakeholders and provide high-quality end-user support during ongoing release cycles. Strong communication skills and a good understanding of Salesforce are essential.

Qualifications

• Proficiency in Windows 10 and Adobe Acrobat.
• Strong communication skills, both verbal and written.
• Experience with software troubleshooting and teamwork.

Responsibilities

• Provide technical support to end users of the provider portal and parent portal.
• Assist technical analysts with enhancements, testing, and documentation.
• Support UAT test cycles and portal validation activities.

Skills

Windows 10

Adobe Acrobat

Communication skills (both verbal and written)

IT Communication Specialist

Learning ability

Software Troubleshooting

Teamwork

Microsoft Office

Job description

Tech Mirrors is looking for an Application Support Analyst to provide technical support for Salesforce-based portals. This hybrid position requires the contractor to be onsite at least one day a week. The role involves assisting technical analysts, troubleshooting issues, and supporting enhancements to the portals.

The successful candidate will work closely with business stakeholders and provide high-quality end-user support during ongoing release cycles. Strong communication skills and a good understanding of Salesforce are essential.