Hybrid SA360 & Google Ads Specialist - Chicago/Boulder

Google LLC; Boulder (CO); On-site; USD 140,000 - 204,000; Full time

Job summary

Google LLC is seeking a Google Ads Customer Support Specialist in gTech Ads to deliver high-quality customer solutions and manage complex issues. You will leverage deep product knowledge to support advertisers, agencies, and partners and own end-to-end customer experiences.

Role requires strong communication, analytics, and stakeholder management, with cross-functional collaboration across Sales, Product, and Engineering.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in a technical project management or a customer-facing role.

Responsibilities

• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
• Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption.
• Partner with our Sales and other cross-functional partner teams to own and continuously improve the journey of all clients across, resolve complex issues and understand customer pain points.
• Share insights and provide expertise to our partner teams to support product and process improvements. Drive team culture and success among a globally dispersed team.
• Demonstrate mentorship and leadership across the team.

Skills

Strong communication skills

Stakeholder management

Customer-first mindset

Analytical mindset / analytics

Education

Bachelor's degree or equivalent practical experience

Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science

Tools

Google Ads products

Job description

Google LLC is seeking a Google Ads Customer Support Specialist in gTech Ads to deliver high-quality customer solutions and manage complex issues. You will leverage deep product knowledge to support advertisers, agencies, and partners and own end-to-end customer experiences.

Role requires strong communication, analytics, and stakeholder management, with cross-functional collaboration across Sales, Product, and Engineering.