Hybrid RN Triage Leader - Clinical & Ops

Ole Health; Orange (CA); Hybrid; USD 124,000 - 151,000; Part time

Benefits offered by this job

PTO 18 days

10 Holidays + 1 Floating Holiday

403(b) retirement plan

Tuition reimbursement

CME

Life & Accidental Insurance

Health Savings Account

FSA

Job summary

CommuniCare+OLE seeks a Triage Supervisor, RN, to lead triage nursing services and oversee our triage program. The role is ~75% direct patient care and ~25% leadership, guiding protocols, staff training, and quality initiatives across three counties.

You will supervise daily triage operations, ensure compliant documentation, and promote evidence-based practices while delivering patient education and coordinating care with interdisciplinary teams.

Qualifications

• Accredited RN program or higher required.
• Current unencumbered California Registered Nurse license required.
• Current BLS/CPR certification required.
• Previous RN work experience in a triage setting preferred.
• Managerial experience preferred.
• Strong analytical and problem-solving skills are required.
• Strong interpersonal and customer service skills required; must have the ability to work with a diverse population.
• Strong computer and data entry skills required; electronic health record system preferred.

Responsibilities

• Provide telephone, electronic, and in-person triage services using protocols.
• Serve as a clinical resource for triage staff and care teams.
• Coordinate patient care and communication across providers.
• Deliver patient education and health coaching on treatment plans.
• Ensure accurate, timely documentation in the EHR.
• Oversee day-to-day triage operations and staffing.
• Develop/maintain standardized triage protocols and guidelines.
• Lead training and competency programs for triage staff.
• Expand triage services across counties for access and efficiency.
• Identify quality improvements and patient safety initiatives.
• Promote clinical excellence and patient-centered care.

Skills

Analytical skills

Customer service

Interpersonal skills

Data entry

EHR proficiency

Communication skills

Education

RN license

BLS/CPR certification

Tools

EHR system

Job description

CommuniCare+OLE seeks a Triage Supervisor, RN, to lead triage nursing services and oversee our triage program. The role is ~75% direct patient care and ~25% leadership, guiding protocols, staff training, and quality initiatives across three counties.

You will supervise daily triage operations, ensure compliant documentation, and promote evidence-based practices while delivering patient education and coordinating care with interdisciplinary teams.