Hybrid Revenue Cycle Architect for Customer Success

Change.org, PBC; New York, BLOOMINGTON (NY, MN); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health plans

Paid time-off

401K retirement with company match

Job summary

HHAeXchange is seeking a Revenue Cycle Advisor to join our team. This role offers the opportunity to drive customer success, optimize revenue cycle processes, and contribute to the growth and innovation of our services in a fast-paced environment.

Ideal candidates have 5+ years in Revenue Cycle Management, strong client engagement skills, and advanced Microsoft Office proficiency. The role is hybrid for candidates near Midtown Manhattan or Bloomington, MN, with on-site work 3 days per week,

Qualifications

• 5+ years of Revenue Cycle Management experience including billing, denials, posting, and payer portals.
• Proven experience in customer engagement and relationship management.
• Strong working knowledge of Microsoft Office: Excel, Outlook, PowerPoint, and Word.
• Strategic, analytical, and able to present clear, data-based recommendations.
• Detail-oriented with excellent written and verbal communication.
• Adaptive with cross-functional collaboration; takes initiative with strong work ethic.

Responsibilities

• Serve as the primary liaison between customers and internal teams, building strong relationships.
• Demonstrate value of RCM services with measurable impacts and proactive solutions.
• Analyze customer performance metrics, identify trends, and suggest improvements to optimize revenue cycle.
• Address customer inquiries promptly and coordinate with cross-functional teams for resolution.
• Collaborate with billing, operations, and product teams to refine service delivery.
• Identify and recommend process improvements to workflows.
• Provide customers with regular performance reports and actionable insights.
• Drive customer satisfaction, retention, and advocacy with high NPS and references.

Skills

Revenue Cycle Management

Customer engagement

Relationship management

Microsoft Office

Excel

Outlook

PowerPoint

Word

Strategic thinking

Communication

Collaboration

Problem solving

Tools

Microsoft Office

Excel

Outlook

PowerPoint

Word

Job description

HHAeXchange is seeking a Revenue Cycle Advisor to join our team. This role offers the opportunity to drive customer success, optimize revenue cycle processes, and contribute to the growth and innovation of our services in a fast-paced environment.

Ideal candidates have 5+ years in Revenue Cycle Management, strong client engagement skills, and advanced Microsoft Office proficiency. The role is hybrid for candidates near Midtown Manhattan or Bloomington, MN, with on-site work 3 days per week,