Revenue Cycle Advisor

Change.org, PBC; New York, BLOOMINGTON (NY, MN); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health plans

Paid time-off

401K retirement with company match

Job summary

HHAeXchange is seeking a Revenue Cycle Advisor to join our team. This role offers the opportunity to drive customer success, optimize revenue cycle processes, and contribute to the growth and innovation of our services in a fast-paced environment.

Ideal candidates have 5+ years in Revenue Cycle Management, strong client engagement skills, and advanced Microsoft Office proficiency. The role is hybrid for candidates near Midtown Manhattan or Bloomington, MN, with on-site work 3 days per week,

Qualifications

• 5+ years of Revenue Cycle Management experience including billing, denials, posting, and payer portals.
• Proven experience in customer engagement and relationship management.
• Strong working knowledge of Microsoft Office: Excel, Outlook, PowerPoint, and Word.
• Strategic, analytical, and able to present clear, data-based recommendations.
• Detail-oriented with excellent written and verbal communication.
• Adaptive with cross-functional collaboration; takes initiative with strong work ethic.

Responsibilities

• Serve as the primary liaison between customers and internal teams, building strong relationships.
• Demonstrate value of RCM services with measurable impacts and proactive solutions.
• Analyze customer performance metrics, identify trends, and suggest improvements to optimize revenue cycle.
• Address customer inquiries promptly and coordinate with cross-functional teams for resolution.
• Collaborate with billing, operations, and product teams to refine service delivery.
• Identify and recommend process improvements to workflows.
• Provide customers with regular performance reports and actionable insights.
• Drive customer satisfaction, retention, and advocacy with high NPS and references.

Skills

Revenue Cycle Management

Customer engagement

Relationship management

Microsoft Office

Excel

Outlook

PowerPoint

Word

Strategic thinking

Communication

Collaboration

Problem solving

Tools

Microsoft Office

Excel

Outlook

PowerPoint

Word

Job description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

We are seeking a Revenue Cycle Advisor to join our team. This role offers the opportunity to make a significant impact by driving customer success, optimizing revenue cycle processes, and contributing to the growth and innovation of our services in a fast-paced environment.

For candidates residing near our Midtown Manhattan or Bloomington, MN office locations, this position will be hybrid, with an on-site presence required 3 days per week to support team collaboration.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties

• Serve as the primary liaison between customers and internal teams, fostering strong, long-term relationships.
• Demonstrate the value of RCM services by highlighting measurable impacts and proactively solving challenges.
• Analyze customer performance metrics, identify trends, and suggest improvements to optimize revenue cycle processes.
• Address customer inquiries promptly, coordinating with cross-functional teams for swift issue resolution.
• Collaborate with the billing, operations, and product teams to refine service delivery and enhance the overall customer experience.
• Identify and recommend process enhancements to improve internal and external workflows.
• Provide customers with regular performance reports and actionable insights to maintain alignment with expectations.
• Drive customer satisfaction, retention, and advocacy through strategic engagement, ensuring high Net Promotor Scores (NPS) and strong customer references.

Other Job Duties

• Other duties assigned by supervisor or HHAeXchange leader.

Travel Requirements

• Travel up to 10%, including overnight travel.

Required Education, Experience, Certifications and Skills

• 5+ years of Revenue Cycle Management, including deep knowledge of billing, common denials, posting, electronic transaction formats, and payer portal navigation.
• Proven experience in customer engagement and relationship management.
• Strong working knowledge of Microsoft Office: Excel, Outlook, PowerPoint, and word.
• Strategic, intellectually curious, and effective at solving problems with clear, fact-based recommendations.
• Detail-oriented with excellent written and oral communication skills.
• Adaptive to change, with strong collaboration skills across cross-functional teams.
• Must be an initiative-taker with a strong work ethic and integrity.

The base salary range for this US-based, full-time, and exempt position is $70,000 - $80,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.