Hybrid Retirement Benefits CSR II

University of California Office of the President; Oakland (CA); Hybrid; USD 52,000 - 59,000; Full time

Job summary

University of California Office of the President in Oakland is seeking a CSR2 to deliver a full range of customer services to members of the UCRP, health and welfare programs, and related benefits. You will develop processes to ensure speed and accuracy in responses, research inquiries, and communicate resolutions to members.

The role emphasizes handling inquiries from retirees and employees, adhering to policies, and collaborating with a team in a hybrid Oakland setting.

Qualifications

• Must have at least 2 years' of customer service experience, including in retirement, health & welfare, or benefits administration.
• Proven successful customer support experience.
• Requires strong verbal and written communication skills, active listening, critical thinking, multi-task and time management skills.
• Working knowledge of common computer application programs.

Responsibilities

• Responds to basic to moderately complex inquiries from customers about UCRP Retirement, Survivor and Disability benefits and health and welfare benefits.
• Maintains quality service by following policies and procedures and reporting needed changes.
• Answers moderately complex inquiries regarding UCRP service credit.
• Ability to research, review, and validate documents for accuracy.
• Meet deadlines under demanding conditions with changing priorities.
• Work collaboratively as a team member or independently in a respectful and professional manner.

Skills

Customer service

Verbal communication

Written communication

Active listening

Time management

Education

High school diploma

Tools

MS Office

CRM systems

Job description

University of California Office of the President in Oakland is seeking a CSR2 to deliver a full range of customer services to members of the UCRP, health and welfare programs, and related benefits. You will develop processes to ensure speed and accuracy in responses, research inquiries, and communicate resolutions to members.

The role emphasizes handling inquiries from retirees and employees, adhering to policies, and collaborating with a team in a hybrid Oakland setting.