Hybrid Retention & Upsell Specialist | $1k Sign-On

Mediacom Communications; Cedar Rapids (IA); Hybrid; USD 21,000 - 22,000; Full time

Benefits offered by this job

Sign-On Bonus

Hybrid schedule

Company Provided Equipment

Training & Promotion Opportunities

Health, Vision, Dental

Paid Vacation & PTO

401K with match

Monthly commissions

Shift differential

Employee discounts

Education Enrichment $5,000/year

Wellness Program

Job summary

Mediacom Communications is seeking a Customer Retention & Sales Representative I in Cedar Rapids, IA. This role focuses on preserving existing relationships and reducing cancellations by identifying customer needs and offering solutions.

You will work in a hybrid schedule, starting on-site for training and then transitioning to remote work part-time. The position requires strong customer service, sales aptitude, and the ability to navigate multiple systems while delivering excellent service.

Qualifications

• 2+ years of customer service experience required; sales experience preferred.
• Ability to navigate multiple computer programs simultaneously.
• Strong consultative selling skills and ability to close.
• Excellent verbal and written communication and empathy.

Responsibilities

• Turn disconnection requests into save opportunities or sales.
• Educate customers on Mediacom products and promotions.
• Listen to customer needs and propose retention offers.
• Resolve issues and guide customers through service options.
• Update customer records and process orders.
• Support training of new Representatives as needed.

Skills

Customer Service

Sales Experience

Active Listening

Communication

Problem Solving

Education

High School Diploma or GED

Tools

CRM Software

Job description

Mediacom Communications is seeking a Customer Retention & Sales Representative I in Cedar Rapids, IA. This role focuses on preserving existing relationships and reducing cancellations by identifying customer needs and offering solutions.

You will work in a hybrid schedule, starting on-site for training and then transitioning to remote work part-time. The position requires strong customer service, sales aptitude, and the ability to navigate multiple systems while delivering excellent service.