Hybrid Retail Media Account Manager

Adusa; Quincy (MA); Hybrid; USD 86,000 - 129,000; Full time

Job summary

ADUSA is seeking an Account Manager to drive performance and sales support for omnichannel media programs. You will manage a book of business with a salesperson, develop media recommendations, and oversee the campaign process from planning to analytics.

Hybrid position with 3 in-person days at core locations and 2 remote days, supporting brands across the US. Requires strong communication, CRM proficiency, and 2+ years of account management experience.

Qualifications

• Excellent interpersonal communication skills.
• Solution oriented mindset.
• Proven thought leader in strategic planning and operational efficiencies.
• Experience in various Ad Server platforms and/or the ability and willingness to learn quickly.
• Working knowledge of retail, ecommerce, and digital industry.
• Proficient in Google suite products.
• Experience in CRM tools.
• Efficient time management skills - able to sustain timeline management and campaign deliverables.
• Strong organizational skills.
• 2+ years of Account/Client Management Experience.

Responsibilities

• Provide world class service to local brands, manage day-to-day communication and collaboration with external brands/suppliers and internal cross-functional team members.
• Develop and cultivate supplier/brand relationships by consulting with advertisers on their key goals, challenges, and growth opportunities.
• Facilitating year-over-year brand performance, in turn retailer growth.
• Establish and communicate timelines of deliverables and creative production scope (if applicable) with suppliers/brands.
• Develop media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth.
• Support material creation from initial sales pitch to campaign completion, including contract creation, marketing material ideation and overseeing creative and asset management.
• Ensure 100% accuracy with CRM data input and campaign setup including but not limited to paperwork.
• High-level understanding of performance metrics and analytics to deliver confident feedback to the suppliers/brands, as needed (and as supported by the Analytics team).
• Manage asset collection with suppliers.
• Handle campaign setup within multiple Ad Serving tool(s) and/or communication to Campaign Manager, oversee campaign implementation and ensure trafficking accuracy.
• Monitor campaign performance and pacing, if necessary, provide campaign optimization recommendations.
• Inform clients of campaign status, if necessary gather approvals from Business Lead and/or client on optimizations, make goods, etc.
• Oversee billing/invoicing process; confirm billing details with supplier for CRM input, Finance communication and manage any invoice adjustments Review and finalize campaign completion reports.

Skills

Interpersonal communication

Account management

Strategic planning

Operational efficiencies

Ad server platforms

CRM tools

Google Suite

Time management

Organizational skills

Education

BA/BS degree in marketing/business

Tools

Ad Server platforms

CRM tools

Google Suite

Campaign management tools

Job description

ADUSA is seeking an Account Manager to drive performance and sales support for omnichannel media programs. You will manage a book of business with a salesperson, develop media recommendations, and oversee the campaign process from planning to analytics.

Hybrid position with 3 in-person days at core locations and 2 remote days, supporting brands across the US. Requires strong communication, CRM proficiency, and 2+ years of account management experience.