Hybrid Research Supervisor — Lead Healthcare Operations

Gainwell Technologies; West Sacramento (CA); Hybrid; USD 55,000 - 78,000; Full time

Benefits offered by this job

401(k) employer match

Health benefits

Educational assistance

Flexible vacation policy

Job summary

Gainwell Technologies is seeking a Research Supervisor to lead the day-to-day operations of the Research team, including the RAU and CSU units, ensuring timely and accurate research, issue resolution, and operational deliverables. You will mentor staff, escalate complex provider and claims inquiries, and drive performance improvements across the function.

The role is hybrid, supporting California’s Medi-Cal program, with collaboration across clients and internal teams.

Qualifications

• Bachelor’s degree in business, Healthcare Administration, Public Administration, or related field.
• Five or more years of experience in research, analysis, provider support, claims resolution, healthcare operations, or related functions, including at least two years of leadership or supervisory experience.
• Demonstrated ability to analyze and resolve complex operational, regulatory, policy, or provider-related issues using strong analytical, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills.

Responsibilities

• Lead and oversee the daily operations of the Research team, ensuring appropriate workload distribution, productivity, quality, and adherence to service level expectations.
• Provide leadership, coaching, performance management, and professional development for Research Analysts, including onboarding, training, mentoring, and ongoing feedback.
• Serve as the primary escalation point and subject matter expert for complex provider, claims, policy, reimbursement, and operational inquiries, ensuring accurate research, analysis, and resolution.
• Collaborate with clients, stakeholders, and cross-functional teams to resolve issues, support organizational initiatives, identify trends, and implement process improvements that enhance efficiency, quality, and customer experience.
• Drive operational excellence through performance monitoring, quality assurance, compliance oversight, and the development of procedures, training materials, and knowledge resources that support consistent and effective operations.

Skills

Analytical skills

Problem-solving

Communication skills

Education

Bachelor’s degree in business, Healthcare Administration, Public Administration, or related field

Job description

Gainwell Technologies is seeking a Research Supervisor to lead the day-to-day operations of the Research team, including the RAU and CSU units, ensuring timely and accurate research, issue resolution, and operational deliverables. You will mentor staff, escalate complex provider and claims inquiries, and drive performance improvements across the function.

The role is hybrid, supporting California’s Medi-Cal program, with collaboration across clients and internal teams.