Research Supervisor- Hybrid- West Sacramento, CA

Gainwell Technologies; West Sacramento (CA); Hybrid; USD 55,000 - 78,000; Full time

Benefits offered by this job

401(k) employer match

Health benefits

Educational assistance

Flexible vacation policy

Job summary

Gainwell Technologies is seeking a Research Supervisor to lead the day-to-day operations of the Research team, including the RAU and CSU units, ensuring timely and accurate research, issue resolution, and operational deliverables. You will mentor staff, escalate complex provider and claims inquiries, and drive performance improvements across the function.

The role is hybrid, supporting California’s Medi-Cal program, with collaboration across clients and internal teams.

Qualifications

• Bachelor’s degree in business, Healthcare Administration, Public Administration, or related field.
• Five or more years of experience in research, analysis, provider support, claims resolution, healthcare operations, or related functions, including at least two years of leadership or supervisory experience.
• Demonstrated ability to analyze and resolve complex operational, regulatory, policy, or provider-related issues using strong analytical, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills.

Responsibilities

• Lead and oversee the daily operations of the Research team, ensuring appropriate workload distribution, productivity, quality, and adherence to service level expectations.
• Provide leadership, coaching, performance management, and professional development for Research Analysts, including onboarding, training, mentoring, and ongoing feedback.
• Serve as the primary escalation point and subject matter expert for complex provider, claims, policy, reimbursement, and operational inquiries, ensuring accurate research, analysis, and resolution.
• Collaborate with clients, stakeholders, and cross-functional teams to resolve issues, support organizational initiatives, identify trends, and implement process improvements that enhance efficiency, quality, and customer experience.
• Drive operational excellence through performance monitoring, quality assurance, compliance oversight, and the development of procedures, training materials, and knowledge resources that support consistent and effective operations.

Skills

Analytical skills

Problem-solving

Communication skills

Education

Bachelor’s degree in business, Healthcare Administration, Public Administration, or related field

Job description

Select how often (in days) to receive an alert:

Research Supervisor- Hybrid- West Sacramento, CA

Date: Oct 27, 2026

Location: Any city, CA, US, 99999

Work Mode: Default

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Research Supervisor leads the day-to-day operations of the Research team which consists of the Research Analyst Unit (RAU) and Correspondence Specialist Unit (CSU), ensuring the timely and accurate completion of research activities, issue resolution, and operational deliverables. This role provides leadership, coaching, and guidance to the Research team while serving as a subject matter expert for complex provider, claims, policy, and operational inquiries.

Partnering with internal departments, clients, and external stakeholders, the Research Supervisor drives operational performance, monitors key metrics, and supports continuous improvement initiatives. The position is responsible for developing staff capabilities, promoting operational consistency, ensuring compliance with contractual and regulatory requirements, and maintaining a high standard of service excellence across the research function.

Your role in our mission

• Lead and oversee the daily operations of the Research team, ensuring appropriate workload distribution, productivity, quality, and adherence to service level expectations.
• Provide leadership, coaching, performance management, and professional development for Research Analysts, including onboarding, training, mentoring, and ongoing feedback.
• Serve as the primary escalation point and subject matter expert for complex provider, claims, policy, reimbursement, and operational inquiries, ensuring accurate research, analysis, and resolution.
• Collaborate with clients, stakeholders, and cross-functional teams to resolve issues, support organizational initiatives, identify trends, and implement process improvements that enhance efficiency, quality, and customer experience.
• Drive operational excellence through performance monitoring, quality assurance, compliance oversight, and the development of procedures, training materials, and knowledge resources that support consistent and effective operations.

What we're looking for

• Bachelor’s degree in business, Healthcare Administration, Public Administration, or a related field, or an equivalent combination of education and experience.
• Five or more years of experience in research, analysis, provider support, claims resolution, healthcare operations, or related functions, including at least two years of leadership or supervisory experience.
• Demonstrated ability to analyze and resolve complex operational, regulatory, policy, or provider-related issues using strong analytical, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills, with the ability to effectively engage leadership, stakeholders, and cross-functional teams.

What you should expect in this role

• This is a hybrid position supporting California’s Medi-Cal program.
• Supervision of a team of research staff supporting provider, claims, and operational research activities.
• Frequent collaboration with clients, operational leadership, provider services, claims administration, policy teams, and information technology partners.
• Responsibility for meeting operational performance goals, quality standards, and customer experience expectations.
• Opportunities to lead process improvement initiatives and contribute to strategic operational decisions.

Time-Off Eligibility

Employees are not eligible to request Flexible Vacation during their first ninety (90) calendar days of employment unless otherwise discussed with and approved by the hiring manager. Any exception must be approved by management prior to the employee's start date and documented accordingly.

The pay range for this position is$54,500.00-$77,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.