Hybrid-Remote Delivery Programs Leader

Executive Office of Technology Services and Security; Boston (MA); Hybrid; USD 110,000 - 165,000; Full time

Job summary

The Executive Office of Technology Services and Security (EOTSS) Mass Digital is seeking a seasoned Delivery Operations Manager to turn strategy into action, align priorities across teams, and drive measurable outcomes for state services.

You will lead program and delivery management, foster a transparent, accountable culture, coordinate governance, budgeting, and reporting, and partner with agency, EOTSS, and executive stakeholders to advance the Commonwealth’s digital roadmap.

Qualifications

• 5+ years’ progressive experience leading program, portfolio, delivery, or operations management in complex organizations.
• Experience coordinating complex, cross-functional initiatives involving product, design, engineering, operations.
• Strong understanding of modern product development and agile or iterative delivery practices.
• Experience designing and managing governance processes that enable executive decision-making and accountability.
• Public sector or digital government experience strongly preferred.

Responsibilities

• Lead and mature program and delivery management across Mass Digital.
• Enable outcome-oriented delivery of Mass Digital’s priorities.
• Grow awareness and scale adoption of Mass Digital’s constituent experience goals, practices and offerings across the state.
• Coordinate reporting, budgeting, and operational processes.

Skills

Delivery management

Program management

Cross-functional leadership

Governance & reporting

Public sector experience

Job description

The Executive Office of Technology Services and Security (EOTSS) Mass Digital is seeking a seasoned Delivery Operations Manager to turn strategy into action, align priorities across teams, and drive measurable outcomes for state services.

You will lead program and delivery management, foster a transparent, accountable culture, coordinate governance, budgeting, and reporting, and partner with agency, EOTSS, and executive stakeholders to advance the Commonwealth’s digital roadmap.