Hybrid Relationship Banker: Teller & Advisor

Community Bank, N.A.; Whitehall (Lehigh County); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401K with match

Paid holidays

Paid vacation

Tuition reimbursement

Banking discounts

Pension

Job summary

Community Bank, N.A. in the United States is seeking a Relationship Banking Representative to serve as a frontline ambassador, blending teller and desk responsibilities.

You will deliver end-to-end banking experiences, educate customers on products, and guide them through digital tools while upholding bank policies and security standards. You will listen to customer needs, suggest appropriate banking solutions, open/close accounts, and coordinate with internal partners to resolve issues,

Qualifications

• High School Diploma or GED required.
• Internal product knowledge, teller, and platform training preferred.
• Ability to attend a 5-7 day initial training program, which may involve overnight travel depending on distance; the company covers or reimburses applicable travel expenses, such as mileage and lodging.
• Reliable transportation.

Responsibilities

• Deliver a welcoming, professional, and personalized customer experience during every interaction. Serve as a primary point of contact in the lobby, engaging customers proactively and guiding their in-branch journey.
• Build trust by actively listening, asking thoughtful questions, and understanding customers' financial needs and goals.
• Process everyday banking transactions and routine inquiries accurately while maintaining a consultative, customer-first mindset. Open new accounts, close accounts, initiate wire transfers, and support service requests while educating customers on features, benefits, and tools.
• Assist customers with issues such as balance discrepancies, debit card fraud, and other service needs. Advocate for customers by coordinating with internal partners and operational teams to ensure timely, accurate resolution.
• Educate and guide customers on digital banking tools, self-service options, and best practices to enhance convenience and engagement.
• Manage customer flow and wait times by scheduling, coordinating, or facilitating appointments with appropriate team members.
• Identify customer needs through conversation and observation, recommending appropriate banking solutions without pressure-based selling.
• Generate and manage customer follow-ups, outreach calls, and appointment setting to strengthen relationships.
• Participate in branch prospecting efforts, campaigns, and community engagement activities.
• Collaborate with branch partners to refer customers to specialists for more complex financial needs.
• Contribute to branch goals by consistently modeling needs-based conversations and relationship-building behaviors.
• Act as a brand ambassador by modeling quality service in every customer interaction. Collaborate effectively with team members to support branch operations and customer experience goals.
• Contribute to a positive, inclusive, and respectful work environment.
• Take ownership of personal performance, development, and continuous improvement. Adapt positively to change and actively support new tools, processes, and initiatives.
• Actively participate in branch meetings, training programs, and professional development opportunities, including travel to training locations as required, to enhance knowledge and skills.
• May assist with training or mentoring new team members, as needed.

Skills

Interpersonal skills

Active listening

Communication skills

Attention to detail

Problem solving

Documentation

Organizational skills

Digital banking tools

Trust building

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Community Bank, N.A. in the United States is seeking a Relationship Banking Representative to serve as a frontline ambassador, blending teller and desk responsibilities.

You will deliver end-to-end banking experiences, educate customers on products, and guide them through digital tools while upholding bank policies and security standards. You will listen to customer needs, suggest appropriate banking solutions, open/close accounts, and coordinate with internal partners to resolve issues,