Hybrid Relationship Banker

Community Bank, N.A.; City of Ithaca (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical insurance

Vision insurance

Dental insurance

401K with match

Pension

Tuition reimbursement

Banking discounts

Job summary

Community Bank, N.A. is seeking a Relationship Banking Representative to act as a frontline ambassador and deliver a customer‑centric, end‑to‑end banking experience.

The hybrid role blends teller and desk responsibilities, handling transactions and consultative conversations to build trust and relationships. Ideal candidates have 2+ years in customer service or banking, strong communication, and a willingness to travel for training.

Qualifications

• High School Diploma or GED required.
• Excellent interpersonal, listening, and communication skills.
• Ability to learn internal banking products and platforms.
• Willingness to travel for training as needed.

Responsibilities

• Deliver a welcoming, professional customer experience in person and via digital tools.
• Open, manage, and service accounts with accuracy and courtesy.
• Handle routine transactions and inquiries with a consultative approach.
• Educate customers on digital banking tools and services.
• Coordinate with partners to resolve issues and meet branch goals.

Skills

Interpersonal skills

Active listening

Customer service

Communication skills

Attention to detail

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Banking systems

Digital banking platforms

Job description

Community Bank, N.A. is seeking a Relationship Banking Representative to act as a frontline ambassador and deliver a customer‑centric, end‑to‑end banking experience.

The hybrid role blends teller and desk responsibilities, handling transactions and consultative conversations to build trust and relationships. Ideal candidates have 2+ years in customer service or banking, strong communication, and a willingness to travel for training.