Hybrid Quality Control Specialist (Entry-Level)

System One; Pensacola (FL); Hybrid; USD 28,000 - 29,000; Part time

Job summary

System One is seeking a Quality Control Specialist in Pensacola, FL for a contract role with hybrid onsite/remote scheduling. The candidate will monitor interactions, ensure regulatory compliance, and drive service quality across operations.

The position requires 2–4 years of relevant experience, strong regulatory knowledge, and proven ability to analyze data and guide improvements. Responsibilities include providing feedback, identifying improvement opportunities, preventing fraud, and

Qualifications

• 2-4 years of relevant experience
• Knowledge of company functions, philosophy, operations, and objectives
• Knowledge of company systems, procedures, policies, and practices
• Knowledge of federal regulations
• Proficient in word processing, spreadsheets, and presentation software
• Strong interpersonal, verbal, and written communication skills
• Experience working in cross-functional, multi-dimensional teams and projects
• Strong problem-solving skills
• Active listening skills to respond to inquiries
• Ability to apply data and instructions to guidelines and regulations
• Ability to guide and train less experienced staff
• Experience supervising and leading employees
• Experience in training and staff development
• Familiarity with Bank Secrecy Act policies

Responsibilities

• Monitor, document, and evaluate interactions to ensure service consistency, regulatory compliance, and determine service quality
• Provide and document feedback to team members and leadership through standardized tools
• Identify team member and peer areas of improvement and provide prompt recognition of positive performance
• Identify and report situations/patterns of activity indicating potential fraud or abuse
• Identify and report training, procedural, and automated systems issues and/or concerns
• Assess the impact of process and procedural changes on member service quality
• Maintain, apply, and communicate knowledge changes and new trends in quality systems/technology
• Exhibit commitment to organizational success and members and/or internal customers' satisfaction
• Identify and resolve operational and performance gaps and obstacles; recommend changes and improvements that increase efficiency and effectiveness and reduce time and/or cost
• Participate in quality learning experiments and initiatives within the business unit and across the organization
• Conduct discovery and analysis of existing quality processes and key controls and identify future internal control trends or new standards
• Develop and maintain critical relationships with key technical/non-technical stakeholders; provide guidance and assist in managing the scope of assigned projects
• Collect and analyze data from monitored results and member journeys to deliver insight and make recommendations to management and/or stakeholders
• Perform other duties as assigned

Skills

Regulatory compliance

Quality assurance

Analytical thinking

Communication skills

Education

Associate’s degree in business/finance or related field

Job description

System One is seeking a Quality Control Specialist in Pensacola, FL for a contract role with hybrid onsite/remote scheduling. The candidate will monitor interactions, ensure regulatory compliance, and drive service quality across operations.

The position requires 2–4 years of relevant experience, strong regulatory knowledge, and proven ability to analyze data and guide improvements. Responsibilities include providing feedback, identifying improvement opportunities, preventing fraud, and