Hybrid QA Specialist - Designated Complaint Unit (Americas)

WSA – Wonderful Sound for All; Port Reading (NJ); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading hearing aid company seeks a Quality Assurance Specialist for their Designated Complaint Unit. This hybrid role involves managing and resolving customer complaints, requiring proficiency in complaint handling processes and Microsoft Office tools. Ideal candidates will have strong problem-solving skills and the ability to work in a global team. A salary range of $70,000 - $90,000 is offered. At WSA, we promote equal opportunity and encourage diversity in our workforce.

Qualifications

• Experience or knowledge with Complaint Handling processes and associated standards and regulations preferred.
• Strong problem-solving and time management skills.
• Ability to work both independently and as a team player.

Responsibilities

• Capture, assess, process, and resolve customer complaints in a timely manner.
• Screen new complaints for potential reportability.
• Review complaint files to ensure documentation aligns with requirements.
• Support stakeholders during inspections and audits.

Skills

Complaint Handling processes knowledge

Microsoft Office proficiency

Salesforce experience

Leadership capabilities

Problem-solving skills

Time management skills

Team player

Ability to work independently

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

A leading hearing aid company seeks a Quality Assurance Specialist for their Designated Complaint Unit. This hybrid role involves managing and resolving customer complaints, requiring proficiency in complaint handling processes and Microsoft Office tools. Ideal candidates will have strong problem-solving skills and the ability to work in a global team. A salary range of $70,000 - $90,000 is offered. At WSA, we promote equal opportunity and encourage diversity in our workforce.