Hybrid Public Service Leader - Program Manager VI

Commonwealth of Massachusetts; Holyoke (MA); Hybrid; USD 93,000 - 143,000; Full time

Job summary

Commonwealth of Massachusetts, Department of Transitional Assistance, is seeking an Assistant Director in Holyoke to lead a diverse staff and oversee programs like TAFDC, EAEDC, SNAP, and Employment Services. The role emphasizes data-driven decision making, stakeholder relations, and staff development.

The position requires strong managerial experience, excellent communications, and the ability to manage multiple priorities in a fast-paced public service environment.

Qualifications

• Five (5) years of full-time or equivalent experience in administrative or managerial roles.
• Experience with Federal or State programs and complex regulations.
• Excellent verbal and written communication and reporting skills.

Responsibilities

• Assist the Director with implementing efficient business models and timely processing of program benefits.
• Plan, control, and execute priority work for eligibility staff.
• Develop and maintain community relationships to support the agency's mission.
• Ensure staff development and consistent performance evaluations.
• Direct and supervise administrative functions of the Transitional Assistance Office.
• Coordinate staffing, personnel changes, and data processing within the office.

Skills

Staff leadership

Project management

Data analysis

Communication

Education

Bachelor's degree

Public administration

Tools

Microsoft Excel

Email

Job description

Commonwealth of Massachusetts, Department of Transitional Assistance, is seeking an Assistant Director in Holyoke to lead a diverse staff and oversee programs like TAFDC, EAEDC, SNAP, and Employment Services. The role emphasizes data-driven decision making, stakeholder relations, and staff development.

The position requires strong managerial experience, excellent communications, and the ability to manage multiple priorities in a fast-paced public service environment.