Hybrid Program Coordinator – Energy Efficiency

Abode Energy Management; Concord (MA); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Disability Insurance

matching 401(k)

fully paid Parental Leave

generous paid time off

Job summary

Abode Energy Management is seeking a Program Coordinator to support the Mass Save program’s HPC Account Management team. You’ll be the primary contact for contractors, customers, and internal staff, guiding program requirements and maintaining clear communication across stakeholders.

This full-time role is based in Massachusetts with hybrid work; a strong background in project management, communications, and collateral development will help advance decarbonization efforts.

Qualifications

• Bachelor’s degree or 4+ years of relevant experience.
• Experience in a fast-paced office environment in project management or communications.
• Strong written and verbal communication skills.
• Calm, steady approach to working with people from diverse backgrounds.
• Adaptable, collaborative team player with a positive attitude.
• Self-starter who can manage competing priorities and changing schedules.

Responsibilities

• Respond to customer and contractor inquiries by email and phone.
• Create, maintain, and resolve customer and contractor cases/issues; maintain response-time standards.
• Support contractor compliance with annual participation agreements and renewals.
• Update and maintain databases and resources; track information for software access.
• Prepare reports, track KPIs, and attend contractor-facing meetings.
• Collaborate with program staff and develop program materials and collateral.

Skills

Communication skills

Project management

MS Office / Microsoft tools

Team collaboration

Self-starter

Adaptable

Bilingual (Spanish/Portuguese)

Education

Bachelor’s degree or 4+ years of relevant experience

Tools

Salesforce

CRM software

Microsoft Office

Job description

Abode Energy Management is seeking a Program Coordinator to support the Mass Save program’s HPC Account Management team. You’ll be the primary contact for contractors, customers, and internal staff, guiding program requirements and maintaining clear communication across stakeholders.

This full-time role is based in Massachusetts with hybrid work; a strong background in project management, communications, and collateral development will help advance decarbonization efforts.