Hybrid Product Lead, Recoveries (Web & Mobile)

Capital One; Richmond (VA); Hybrid; USD 150,000 - 171,000; Full time

Job summary

Capital One is seeking a Manager, Product Management for Customer Resiliency to lead the Recoveries web and mobile experiences. You will partner with engineers, design, and analytics teams to craft a unified customer journey that helps distressed customers manage debt and navigate payments.

The role emphasizes human-centered product design, strong leadership, and collaboration across a broad coalition of functions to deliver impactful, compliant customer experiences.

Qualifications

• Experience translating business strategy and analysis into consumer facing digital products.
• Experience leading product management for web and mobile platforms.
• Demonstrated people leadership and cross-functional collaboration.

Responsibilities

• Lead Recoveries web and mobile experiences for CR customers.
• Collaborate with engineers, design, marketing, operations, compliance, and data science to envision future CR experiences and turn them into reality.

Skills

Product management

People leadership

Stakeholder management

Web & mobile experience

Education

Bachelor's or Master's degree in a quantitative field

Bachelor's degree + 3 years PM experience

Job description

Capital One is seeking a Manager, Product Management for Customer Resiliency to lead the Recoveries web and mobile experiences. You will partner with engineers, design, and analytics teams to craft a unified customer journey that helps distressed customers manage debt and navigate payments.

The role emphasizes human-centered product design, strong leadership, and collaboration across a broad coalition of functions to deliver impactful, compliant customer experiences.