Head of Product, Customer Resiliency (Web & Mobile)

ITSMF; McLean (VA); Hybrid; USD 165,000 - 188,000; Full time

Job summary

Capital One is seeking a Manager, Product Management to lead the Recoveries Web and Mobile experiences within the Customer Resiliency team. You will partner with engineers, design, marketing, operations, compliance, business analysts and data scientists to define the future CR experiences and deliver customer value at scale.

You will own end-to-end product strategy across web and mobile channels, balance short-term priorities with long-term transformation, and guide a cross-functional team to

Qualifications

• PM experience leading web and mobile product initiatives.
• Leadership experience managing cross-functional teams.
• Strong ability to balance short-term needs with long-term roadmap visions.

Responsibilities

• Own end-to-end Recoveries web and mobile experiences.
• Collaborate with engineers, design, marketing, operations, compliance, data science and analysts.
• Translate strategy into consumer-facing digital products and measurable outcomes.

Skills

Web & mobile PM

People leadership

Stakeholder management

Cross-functional collaboration

Judgment and prioritization

Education

Quantitative field or Business/Marketing degree

PM experience with Bachelor's +3 years

Job description

Capital One is seeking a Manager, Product Management to lead the Recoveries Web and Mobile experiences within the Customer Resiliency team. You will partner with engineers, design, marketing, operations, compliance, business analysts and data scientists to define the future CR experiences and deliver customer value at scale.

You will own end-to-end product strategy across web and mobile channels, balance short-term priorities with long-term transformation, and guide a cross-functional team to