Hybrid Process & Analytics Analyst — CSO Systems

WEC Business Services LLC; Chicago (IL); Hybrid; USD 68,000 - 118,000; Full time

Job summary

WEC Business Services LLC in Chicago, IL is seeking a Process Management and Integration Business Analyst to join our CSO support team. The role blends business analysis, IT liaison, and system configuration across Pragma CAD scheduling, dispatch, and field data collection systems.

Flexible remote/hybrid work with time in the Chicago office. You will formulate system scope, develop specifications, perform testing, and help drive improvements while collaborating with cross-functional teams in a

Qualifications

• Bachelor's Degree in Business Administration or Information Systems/Technology, Computer Science, Engineering or related discipline.
• Strong analysis, decision making and problem solving skills.
• Excellent interpersonal and communication skills (written and verbal).
• Ability to work as part of a team and interact effectively with others.
• Excellent organizational skills with the ability to balance multiple tasks under time constraints.
• Experience working with project management methodology preferred.
• Proficient in standard office software (MS Excel, Visio, Word).

Responsibilities

• Perform analysis on large amounts of complex data to provide the business with fact-based insights
• Offer internal process and user/customer perspective of simplicity, efficiency, and effectiveness into design and analysis
• Support departmental reporting, metrics, budgets, dashboards, and analytics
• Make recommendations and present alternatives to address business needs or resolve impediments
• System configuration and administration
• Develop functional, process, and system documentation
• Monitor system and process performance and elevate issues as appropriate
• Influence, gather, define and document complex business requirements and processes
• Develop test plan / test cases and coordinate user acceptance testing
• Lead projects or process improvements
• Serve as subject matter expert on systems, process, and user/customer impact
• Prepare business cases and cost/benefit analysis
• Work with cross-functional teams and contacts to ensure efficient process flow across organizational lines
• Anticipate, interpret, and translate overall business/industry trends into proactive/actionable solutions

Skills

Analytical thinking

Decision making

Communication skills

Teamwork

Organizational skills

PM methodology familiarity

Education

Bachelor's Degree in Business Administration or Information Systems/Technology, Computer Science, Engineering or related discipline

Tools

MS Excel

Visio

Word

Job description

WEC Business Services LLC in Chicago, IL is seeking a Process Management and Integration Business Analyst to join our CSO support team. The role blends business analysis, IT liaison, and system configuration across Pragma CAD scheduling, dispatch, and field data collection systems.

Flexible remote/hybrid work with time in the Chicago office. You will formulate system scope, develop specifications, perform testing, and help drive improvements while collaborating with cross-functional teams in a