Hybrid Premium Audit Specialist & Coach

AmTrust Financial Services, Inc.; United States; Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical & Dental Plans

Life Insurance

401k Savings Plans

Paid Time Off

Job summary

AmTrust Financial Services, Inc. is seeking a Senior Premium Audit Associate to support policyholders, agents, and partners via calls, chats, and email. The role blends premium audit expertise with customer service excellence and includes coaching and quality reviews.

Hybrid work is available across US AmTrust Offices. The pay range is $22.00 - 27.00 per hour, reflecting factors like experience, education, and market considerations.

Qualifications

• 2–3 years of premium audit experience.
• 1–2 years of customer service experience.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Research and resolve premium audit inquiries by reviewing audit files, policy information, financial records, and supporting documentation.
• Handle incoming calls, chats, and emails from insureds, agents, underwriters, and business partners, ensuring timely and accurate resolution of issues.
• Explain audit results, classifications, and premium audit concepts to customers and stakeholders.
• Provide exceptional customer service throughout the premium audit process.
• Support the manager by handling escalations and assisting with complex customer concerns.
• Assist with onboarding and training team members on premium audit processes, systems, and customer interaction standards.
• Serve as a subject matter resource for teammates and provide coaching and guidance as needed.
• Complete quality reviews of calls, chats, and emails to ensure accuracy, compliance, and adherence to customer service expectations.
• Stay current on audit procedures, manual rules, regulatory changes, and industry trends.
• Perform other related duties as assigned.

Skills

Premium audit experience

Customer service

Analytical skills

Communication skills

Education

Associate degree in Accounting/Finance/Business

Bachelor’s degree preferred

Job description

AmTrust Financial Services, Inc. is seeking a Senior Premium Audit Associate to support policyholders, agents, and partners via calls, chats, and email. The role blends premium audit expertise with customer service excellence and includes coaching and quality reviews.

Hybrid work is available across US AmTrust Offices. The pay range is $22.00 - 27.00 per hour, reflecting factors like experience, education, and market considerations.