Hybrid Practice Manager - Healthcare Operations Leader

Aultman Health System; Orrville (OH); On-site; USD 75,000 - 110,000; Full time

Job summary

Aultman Health Foundation in ORRVILLE, OH seeks a Practice Manager to oversee daily operations of Alliance Family Medicine. Full-time, day shift, 8-5. Responsibilities span personnel management, office policies, budgeting, and compliance across multiple clinics with patient safety and satisfaction priorities.

The role requires a BA/BS in management, supervisory experience, and strong computer skills. Hybrid responsibilities and travel within the foundation may be involved as operations evolve.

Qualifications

• BA/BS in management/personnel or medical related program.
• Minimum three years experience in a supervisory capacity
• Must have knowledge of computer and must be able to demonstrate that knowledge
• Certification in Physician office management preferred
• Participate in continuing education courses annually or as required Hospital, certification
• Mostly a sedentary job. Considerable walking to consult with coworkers and staff.
• High level of stress related to multiple clinical and administrative responsibilities.

Responsibilities

• Supervise all clinical and support personnel
• Recruit, hire and fire personnel as needed
• Conduct personnel performance and salary reviews
• Arrange, schedule and maintain records for personnel schedules
• Prepare payroll
• Responsible for rectifying all personnel problems as they relate to other staff as well as office efficiency and effectiveness
• Perform annual staff competencies
• Update training and training manuals as needed
• Determine and change staff assignments and job descriptions as needed
• Maintain Job Descriptions
• Conduct staff meetings and attend physician and department meetings
• Establishes and implements policies, objectives, and procedures for department
• Reports on department results and outcomes
• Actively seeks ways to improve staff/office performance
• Assist with maintaining active and up to date licensing and insurance documents for all physicians
• Risk management to include adherence to compliance programs; JCAHO, OSHA, HIPAA, CLIA, and oversee patient safety and patient satisfaction
• Maintain Policies and Procedures
• Maintain records for the annual budget
• Review and approve all accounts payable for payment
• Review monthly productivity reports and analyze same reports with physicians
• Act as liaison between the physicians and Hospital/MSO as needed
• Stay up to date on financial impact of government reform programs; Meaningful Use, PQRS, ACO’s, VBP, etc and attest successfully.
• Oversee system to ensure accurate posting of charges and payments on accounts
• Oversee system for handling aged accounts
• Keep updated on billing and coding changes and communicate same to billing staff
• Perform / arrange chart audits to monitor for correct coding
• Investigate new business systems as needed.
• Institute new processes related to systems/system changes as needed.
• Remain up to date on laws and regulations affecting the clinic business systems
• Ensure systems meet government reform requirements
• Ensure that office is well maintained
• Assist in selecting and ordering needed equipment and supplies
• Other duties as requested or assigned
• Promotes Aultman RESPECT values to foster a healthy work environment, while maintaining an environment of fairness and inclusivity.
• Abide and engage in the Aultman Leadership Promise, ACE.
• Act - Meet with staff monthly.
• Communicate - Share information.
• Engage - Include colleagues in change initiatives.
• Abide and engage in the Aultman Leadership Values.
• Live our Mission- Demonstrate and support our mission and values in our day-to-day leadership.
• Think Strategically - Understand and communicate the vision and strategy.
• Lead with Integrity - Earn and give trust by being direct, truthful and admitting when wrong.
• Expect Excellence - Focus , align and build effective teams by attracting and retaining top talent.
• Inspire to Make a Difference - Set personal examples of good work ethic and motivation.
• Achieve Success - Set goals and motivate the team toward greater commitment to those goals

Skills

BA/BS in management

Supervisory experience

Computer literacy

Office management cert

Continuing education

Education

BA/BS in management or related field

Job description

Aultman Health Foundation in ORRVILLE, OH seeks a Practice Manager to oversee daily operations of Alliance Family Medicine. Full-time, day shift, 8-5. Responsibilities span personnel management, office policies, budgeting, and compliance across multiple clinics with patient safety and satisfaction priorities.

The role requires a BA/BS in management, supervisory experience, and strong computer skills. Hybrid responsibilities and travel within the foundation may be involved as operations evolve.