Hybrid Power Platform & M365 Solutions Analyst II

RES; Denver (CO); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental and Vision

HSA with employer contribution

Flexible Spending Accounts

401(k) with company match

PTO and Holidays

Tuition Reimbursement

Volunteer and Charity Matching

Parental Leave

Job summary

RES is seeking an Application Analyst II – Power Platform & M365 to support business applications across the Americas. You will partner with business teams to troubleshoot, implement features, and standardize processes while maintaining trusted apps. The role is hybrid in Denver with in-office presence required.

You will administer Power Platform, create reports, manage security, and participate in on-call rotations. Strong communication and ITIL familiarity are essential for success.

Qualifications

• Bachelor’s degree in Computer Science, Technology, or Business or 8 years of relevant work experience.
• 3 years of experience in application support/analyst role.
• Experience supporting and maintaining enterprise-level applications.
• Knowledge of help desk ticketing software, preferably ServiceNow.
• Experience troubleshooting issues and optimizing performance in a cloud environment.
• Demonstrated experience with Microsoft Power Platform and M365 applications.
• Proficient in Microsoft Office.
• Familiarity with ITIL v3 or related service delivery frameworks.
• Demonstrated experience in Project Management as a team member.
• Knowledge of Business Intelligence reporting.
• Knowledge of software development lifecycle.
• Excellent verbal and written communication.
• Strong critical thinking and ability to work under pressure.

Responsibilities

• Provides timely resolution support through troubleshooting, research, and resolution.
• Plan and advise on managing large numbers of Power Automate and App solutions.
• Guide adoption of standards for managing multiple applications and scaling development.
• Administer and configure Microsoft Power Platform.
• Act as a global administrator for power platform users in a M365 tenant.
• Oversee application health including security, availability, and performance.
• Design and modify applications to meet functional requirements and timelines.
• Collaborate with leaders to align plans with strategic goals.
• Test, debug, and document enhancements to business applications.
• Author and review technical usage and admin guides for adoption.
• Identify trends in issues and implement approved improvements.
• Write custom reports and SQL queries.
• Present evaluations to senior management with suggested next steps.
• Mentor other support resources in their area of expertise.
• Handle additional assignments related to supported applications.
• Model safety and quality in all tasks.

Skills

Power Platform & M365

Business Intelligence reporting

Troubleshooting & diagnostics

Communication

Education

Bachelor’s Degree in Computer Science, Technology, or Business

8 years experience in lieu of degree

Tools

ServiceNow

SQL

Microsoft Power Platform

Microsoft 365

Job description

RES is seeking an Application Analyst II – Power Platform & M365 to support business applications across the Americas. You will partner with business teams to troubleshoot, implement features, and standardize processes while maintaining trusted apps. The role is hybrid in Denver with in-office presence required.

You will administer Power Platform, create reports, manage security, and participate in on-call rotations. Strong communication and ITIL familiarity are essential for success.