Hybrid Platform Infrastructure Engineer II

Heartland Dental; Effingham (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

Heartland Dental is seeking a Foundational Platforms Engineer II to join the IT Infrastructure Foundational Platforms team. This role collaborates with App/Dev, DevOps, Networking, Security, and Help Desk to strengthen infrastructure services.

The ideal candidate combines 3–5 years of system engineering experience with deep hybrid on-prem/cloud know-how and strong problem-solving skills in a fast-paced environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, with 3-5 years of relevant experience in system engineering or a similar role.
• 1+ years of experience in a hybrid (on-prem / cloud) infrastructure environment.
• Solid knowledge of IT infrastructure components and their configuration, including servers, storage, and cloud technologies.
• Demonstrated ability to deliver infrastructure project components, work collaboratively across IT teams, and communicate effectively.
• Strong problem-solving skills and the capacity to work under pressure to meet tight deadlines.

Responsibilities

• Design, configure, and manage IT infrastructure solutions, optimizing performance and ensuring high availability and reliability.
• Participates in implementation and design of complex IT infrastructure projects, ensuring they align with organizational goals and best practices.
• Perform advanced troubleshooting and problem resolution across IT infrastructure, acting as a point of escalation for complex issues.
• Manages one or more specific IT technologies, serving as a technical specialist and providing troubleshooting support and strategic solutions to enhance system performance and reliability.
• Act as a backup to one or more subject matter experts on one or more designated IT infrastructure services and systems.
• Monitor system performance, identify issues, and participate in troubleshooting and resolution, escalating complex problems to higher-level engineers.
• Document and update system configurations and standard operating procedures.
• Mentor and provide guidance to junior engineers, fostering a culture of learning and growth within the team.
• Stay abreast of emerging technologies and industry trends, recommending improvements to processes and technologies to enhance IT infrastructure.
• Manage and respond to service request and incident tickets.
• Other duties as assigned

Skills

Hybrid infrastructure

Lead projects

ITIL/Agile

Problem solving

Communication

Education

Bachelor's degree in Computer Science/IT or related field

Tools

Cisco

Microsoft

VMware

M365

Job description

Heartland Dental is seeking a Foundational Platforms Engineer II to join the IT Infrastructure Foundational Platforms team. This role collaborates with App/Dev, DevOps, Networking, Security, and Help Desk to strengthen infrastructure services.

The ideal candidate combines 3–5 years of system engineering experience with deep hybrid on-prem/cloud know-how and strong problem-solving skills in a fast-paced environment.