Hybrid Pharmacy Technician - Member Care Advocate

TrueScripts Management Services; Washington (IN); Hybrid; USD 44,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Bonus program

401k with match

ESOP

Employee Assistance Program

Wellness program

Dream Manager Program

Family culture

Charitable contributions

Celebrations

Job summary

TrueScripts Management Services is hiring a Pharmacy Technician - Member Care Advocate to manage in-house and external communications with clients and members. You will primarily engage with callers and resolve inquiries, ensuring accurate claims processing and excellent service.

This is a hybrid role requiring 2+ days in the Washington, Indiana office. Pharmacy Technician experience is highly preferred to navigate clinical and claims complexities.

Qualifications

• Pharmacy technician experience preferred.
• Strong communication and customer relations skills.
• Able to handle high-volume calls with patience and accuracy.

Responsibilities

• Handle high-volume inbound/outbound calls and emails from members, clients, pharmacies, and physician offices.
• Troubleshoot claim processing issues within the adjudication system.
• Respond promptly to website inquiries and provide clear updates to clients.

Skills

Pharmacy Tech

Customer service

Phone support

Communication skills

Analytical thinking

Microsoft Office

Claims processing

Education

High School Diploma

College degree preferred

Tools

Claims adjudication system

Microsoft Office

Job description

TrueScripts Management Services is hiring a Pharmacy Technician - Member Care Advocate to manage in-house and external communications with clients and members. You will primarily engage with callers and resolve inquiries, ensuring accurate claims processing and excellent service.

This is a hybrid role requiring 2+ days in the Washington, Indiana office. Pharmacy Technician experience is highly preferred to navigate clinical and claims complexities.