Pharmacy Technician - Member Care Advocate (Hybrid)

TrueScripts Management Services, LLC; Washington; Hybrid; USD 44,000 - 60,000; Full time

Benefits offered by this job

Health insurance options

401(k) with company match

ESOP transition

Wellness program with incentives

Dream Manager Program

Volunteer time

Celebrations

Job summary

TrueScripts Management Services is seeking a Pharmacy Technician - Member Care Advocate to handle in-house and external communications with clients and members. As a phone-based advocate, you will spend most days engaging with callers, assisting members with navigating benefits, and solving complex claims issues.

This in-office/remote hybrid role requires 2+ days per week in our Washington, Indiana location.

Qualifications

• Pharmacy technician experience preferred.
• Strong phone-based customer service experience.
• Knowledge of prescription claims processing helpful.
• Proficient with Microsoft Office tools.

Responsibilities

• Manage a high volume of daily inbound and outbound calls and emails from members, clients, pharmacies, and physician offices.
• Troubleshoot claim processing problems in the adjudication system while maintaining an engaging phone presence.
• Respond promptly to website inquiries and become proficient in all aspects of the claims system.
• Communicate recurring problems to the manager and help resolve issues.
• Provide vital administrative support to leadership, Client Success, and Executive teams.

Skills

Pharmacy Technician experience

Phone-based support

Customer service

Claims processing knowledge

Analytical thinking

Attention to detail

Communication skills

Multi-tasking

MS Office

Education

High School Diploma or higher

Job description

TrueScripts Management Services is seeking a Pharmacy Technician - Member Care Advocate to handle in-house and external communications with clients and members. As a phone-based advocate, you will spend most days engaging with callers, assisting members with navigating benefits, and solving complex claims issues.

This in-office/remote hybrid role requires 2+ days per week in our Washington, Indiana location.