Hybrid Pharmacy Technician

Actalent; Elk Grove Village (IL); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability (Short/Long-term)

Health Spending Account (HSA)

Transit benefits

PTO

Job summary

Actalent is seeking a Pharmacy Technician in Elk Grove Village, IL for a contract-to-hire role that supports patients and caregivers through their therapy journey. You will coordinate medication deliveries, verify insurance, and enter orders with accuracy in a fast‑paced, high‑volume environment.

Responsibilities include collaborating with pharmacists and nurses, maintaining patient records, and delivering compassionate, patient‑centered service by phone and across systems.

Qualifications

• Active Illinois Pharmacy Technician License.
• Minimum 1 year of working experience in a pharmacy setting.
• High school diploma or equivalent.
• National pharmacy technician certification (such as CPhT) required.
• Demonstrated customer service experience in a high‑volume environment.
• Experience with pharmacy operations, including order entry and fulfillment.
• Ability to perform accurate data entry and maintain detailed records across multiple systems.
• Strong attention to detail and organizational skills with the ability to manage multiple priorities.
• Ability to provide compassionate, patient‑centered support over the phone.
• Effective communication skills to work with patients, caregivers, and healthcare professionals.
• Ability to work effectively in a call center or phone‑based environment.
• Commitment to following established policies, procedures, and quality standards.

Responsibilities

• Answer inbound calls from patients and caregivers to coordinate medication deliveries and confirm medication and supply needs.
• Build and maintain positive, professional relationships with patients by providing exceptional service and support throughout their therapy journey.
• Assist with monitoring medication adherence and help identify potential gaps in treatment, escalating issues as appropriate.
• Document patient-reported concerns, including adverse reactions, accurately and completely, and elevate them to the appropriate clinical team when necessary.
• Verify insurance benefits, coverage details, and payment options to support accurate and timely order processing.
• Coordinate with pharmacists, nurses, and other healthcare professionals to ensure patients receive the support and resources they need.
• Accurately enter and maintain patient information across multiple systems to support the end‑to‑end order fulfillment process.
• Process medication and supply orders with a high degree of accuracy, ensuring timely delivery within established service commitments.
• Update order tracking systems with shipment details, delivery status, and other relevant information to keep records current and reliable.
• Provide outstanding customer service to internal teams and external customers, responding promptly and professionally to inquiries and issues.
• Collaborate effectively with team members to support shared goals, operational efficiency, and continuous improvement.
• Demonstrate strong attention to detail and organizational skills while managing multiple priorities in a fast‑paced, high-volume environment.
• Support fulfillment activities in the pharmacy as needed, ensuring that all work complies with applicable standards and procedures.
• Perform data entry and order entry tasks accurately to minimize errors and support high‑quality patient care.
• Assist with prior authorization‑related activities as needed to help ensure patients receive timely access to medications.

Skills

Customer service

Phone-based support

Data entry accuracy

Multitasking

Communication skills

Team collaboration

Education

High school diploma or equivalent

Active Illinois Pharmacy Technician License

National pharmacy technician certification (CPhT)

Tools

Pharmacy order entry systems

Job description

Job Description

This pharmacy technician role focuses on supporting patients and caregivers throughout their therapy journey by coordinating medication deliveries, confirming supply needs, and ensuring a seamless and compassionate experience. You will work closely with pharmacists and other healthcare professionals to process orders, maintain accurate patient records, and assist with medication fulfillment while following all policies, procedures, and quality standards. This position suits someone who enjoys helping patients, thrives in a high-volume customer service environment, and takes pride in delivering accurate, detail-oriented support.

Responsibilities

• Answer inbound calls from patients and caregivers to coordinate medication deliveries and confirm medication and supply needs.
• Build and maintain positive, professional relationships with patients by providing exceptional service and support throughout their therapy journey.
• Assist with monitoring medication adherence and help identify potential gaps in treatment, escalating issues as appropriate.
• Document patient-reported concerns, including adverse reactions, accurately and completely, and elevate them to the appropriate clinical team when necessary.
• Verify insurance benefits, coverage details, and payment options to support accurate and timely order processing.
• Coordinate with pharmacists, nurses, and other healthcare professionals to ensure patients receive the support and resources they need.
• Accurately enter and maintain patient information across multiple systems to support the end‑to‑end order fulfillment process.
• Process medication and supply orders with a high degree of accuracy, ensuring timely delivery within established service commitments.
• Update order tracking systems with shipment details, delivery status, and other relevant information to keep records current and reliable.
• Provide outstanding customer service to internal teams and external customers, responding promptly and professionally to inquiries and issues.
• Collaborate effectively with team members to support shared goals, operational efficiency, and continuous improvement.
• Demonstrate strong attention to detail and organizational skills while managing multiple priorities in a fast‑paced, high-volume environment.
• Support fulfillment activities in the pharmacy as needed, ensuring that all work complies with applicable standards and procedures.
• Perform data entry and order entry tasks accurately to minimize errors and support high‑quality patient care.
• Assist with prior authorization‑related activities as needed to help ensure patients receive timely access to medications.

Essential Skills

• Active Illinois Pharmacy Technician License.
• Minimum 1 year of working experience in a pharmacy setting.
• High school diploma or equivalent.
• National pharmacy technician certification (such as CPhT) required.
• Demonstrated customer service experience in a high‑volume environment.
• Experience with pharmacy operations, including order entry and fulfillment.
• Ability to perform accurate data entry and maintain detailed records across multiple systems.
• Strong attention to detail and organizational skills with the ability to manage multiple priorities.
• Ability to provide compassionate, patient‑centered support over the phone.
• Effective communication skills to work with patients, caregivers, and healthcare professionals.
• Ability to work effectively in a call center or phone‑based environment.
• Commitment to following established policies, procedures, and quality standards.

Job Type & Location

This is a Contract to Hire position based out of Elk Grove Village, IL.

Pay And Benefits

The pay range for this position is $23.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a hybrid position in Elk Grove Village,IL.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News‑Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.