Hybrid Pet Care Customer Advocate

Hill's Pet Nutrition; Overland Park (KS); Hybrid; USD 39,000 - 48,000; Full time

Job summary

Hill's Pet Nutrition is seeking a Flex Customer Service Agent in Overland Park, KS. The hybrid role involves handling customer inquiries via phone, email, chat, and other systems, with responsibilities including order handling, product questions, and issue resolution.

The position is six months, with potential for permanent placement after 30 days of the contract end date. Candidates should have 3+ years in customer service and be proficient with Google Suite, C4C, and SAP.

Qualifications

• High School Diploma required.
• 3+ years of customer service experience.
• Proficient in typing and using Google Suite, C4C and SAP.

Responsibilities

• Respond to, research and resolve customer inquiries and issues.
• Provide quality service across phone, email, chat and other channels.
• Handle product information, registrations, technical questions, refunds, and order issues.
• Document interactions accurately in the system following guidelines.
• Build rapport and escalate issues per procedures when needed.
• Monitor personal performance and identify areas for improvement.

Skills

Customer service

Typing

Google Suite

C4C

SAP

Education

High School Diploma

Bachelor’s degree in business

Tools

Google Suite

C4C

SAP

Job description

Hill's Pet Nutrition is seeking a Flex Customer Service Agent in Overland Park, KS. The hybrid role involves handling customer inquiries via phone, email, chat, and other systems, with responsibilities including order handling, product questions, and issue resolution.

The position is six months, with potential for permanent placement after 30 days of the contract end date. Candidates should have 3+ years in customer service and be proficient with Google Suite, C4C, and SAP.