Hybrid Personal Lines Account Manager – Client Care

Impact Performance Team; Huntsville (AL); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health, Dental, Vision reimbursement (

17 days PTO

Paid holidays

Job summary

Impact Performance Team is seeking a driven Personal Lines Account Manager to oversee a portfolio of personal insurance policies in Alabama. The role offers hybrid work flexibility and focuses on accurate coverages, renewals, and proactive policy reviews.

You will handle endorsements, billing inquiries, and coverage updates while delivering responsive customer support and maintaining compliance in the agency management system. Insurance software proficiency and strong teamwork are essential.

Qualifications

• 3+ years of experience in personal lines insurance.
• Active Property and Casualty license required.
• Excellent communication and interpersonal skills.
• Attention to detail and strong organizational skills.
• Ability to work independently and as part of a team.
• Proficiency in insurance software and Google Workspace.
• Prior Account Manager experience.
• Computer Skills: MS Word, Excel, Google, AMS, and CRM Systems.

Responsibilities

• Manage and service a portfolio of personal lines accounts, ensuring accurate coverage and timely renewals.
• Process endorsements, policy changes, billing inquiries, and coverage updates with attention to detail.
• Conduct proactive policy reviews to identify coverage gaps and cross sell opportunities.
• Provide responsive, solution oriented customer support via phone, email, and in person interactions.
• Maintain accurate documentation within the agency management system and follow compliance guidelines.
• Collaborate with Producers and team members to deliver a seamless client experience and support agency growth.

Skills

Personal lines insurance

Communication

Attention to detail

Team collaboration

Google Workspace

Tools

AMS

CRM Systems

MS Word

Excel

Google

Job description

Impact Performance Team is seeking a driven Personal Lines Account Manager to oversee a portfolio of personal insurance policies in Alabama. The role offers hybrid work flexibility and focuses on accurate coverages, renewals, and proactive policy reviews.

You will handle endorsements, billing inquiries, and coverage updates while delivering responsive customer support and maintaining compliance in the agency management system. Insurance software proficiency and strong teamwork are essential.