Hybrid Patient Billing Specialist

Utah; Salt Lake City (UT); Hybrid; USD 42,000 - 55,000; Full time

Job summary

University of Utah Health in Salt Lake City seeks a billing and revenue cycle specialist to support patient accounts, charity determinations, and payment arrangements within the SBO team.

The role emphasizes handling high-volume calls, resolving balances, coordinating with insurers and attorneys, and advocating for patients while ensuring compliance with policies; hybrid work setup in the Business Services Building.

Qualifications

• Six years of direct customer service experience.
• Hospital and professional billing knowledge.
• Revenue cycle knowledge relevant to patient accounts.
• Bilingual abilities preferred.
• Minimum one year of SBO experience.

Responsibilities

• Handle high volume inbound patient calls with quality standards.
• Resolve patient balances through payment plans, insurance coordination, or financial assistance.
• Process charity requests and support billing accuracy.
• Collaborate with attorneys and internal teams as needed.
• Escalate issues and support service recovery to de-escalate calls.
• Ensure compliance with institutional policies.

Skills

Customer service

Billing knowledge

Revenue cycle

Bad debt collection

Multilingual

Education

Bachelor's Degree in Communications, Business, or the equivalency

Job description

University of Utah Health in Salt Lake City seeks a billing and revenue cycle specialist to support patient accounts, charity determinations, and payment arrangements within the SBO team.

The role emphasizes handling high-volume calls, resolving balances, coordinating with insurers and attorneys, and advocating for patients while ensuring compliance with policies; hybrid work setup in the Business Services Building.