Hybrid Patient Account Specialist – Billing & Denials

Guidehouse; Washington (District of Columbia); Hybrid; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

Paid Holidays & Sick Time

Discretionary bonus potential

401(k) Retirement Plan

Life Insurance

Job summary

Guidehouse is seeking a Patient Account Representative to support billing processes, follow-up, and account resolution on a hybrid schedule. The role involves communicating with payers, resolving balances, and reviewing remittance advice to determine required actions.

Two office days per week in Lewisville, TX or El Segundo, CA and three days from home. Ideal candidates have 0-2+ years in office or healthcare settings, familiarity with insurance portals, and proficiency in Word and Excel.

Qualifications

• High School Diploma or GED; 0-2+ years in office, business, operations, customer service or healthcare.
• Experience with insurance portals and PC skills in a Windows environment; Word and Excel essential.
• Ability to initiate and follow through on projects with minimal supervision.

Responsibilities

• Contacts third party payers and guarantors to resolve account balances.
• Work all correspondence within 24 hours of receipt.
• Detail notes regarding correspondence in the client system.
• Resolves denials and submits appeals when appropriate.
• Monitors denials for trends and reports findings to supervisor.

Skills

Billing

Accounts receivable

Customer service

Windows

Excel

Word

Education

High School Diploma / GED

Tools

PC skills in Windows environment

Word

Excel

Job description

Guidehouse is seeking a Patient Account Representative to support billing processes, follow-up, and account resolution on a hybrid schedule. The role involves communicating with payers, resolving balances, and reviewing remittance advice to determine required actions.

Two office days per week in Lewisville, TX or El Segundo, CA and three days from home. Ideal candidates have 0-2+ years in office or healthcare settings, familiarity with insurance portals, and proficiency in Word and Excel.