Hybrid Operations Program Manager — Pet Hospital Growth

Banfield Pet Hospital; Vancouver (WA); Híbrido; USD 92.000 - 98.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision Insurance

401(k) and Company Match

Paid Time Off and Holidays

Life Insurance – Company Paid

Disability – Short & Long Term

Health Savings Account (HSA)

Descripción de la vacante

Banfield Pet Hospital in Vancouver, WA, seeks an experienced Operations professional to partner with CTS and hospital leaders to manage and implement nationwide projects and programs. The role emphasizes developing and deploying operational processes, coordinating cross-functional teams, and driving strategic initiatives that support business growth.

Hybrid work schedule (onsite HQ with 3 days/week in-office) and a focus on project management, change management, and stakeholder collaboration.

Formación

• Bachelor’s degree in the specified fields.
• Five years of Veterinary and/or Operations experience.
• Experience with problem solving, negotiating, conflict resolution and peer relationships.
• Prior experience within a multi-unit company with field/operations interactions.
• Program Manager, Project Management and Change Management experience preferred.

Responsabilidades

• Partner with Central Team Support (CTS) functional teams, field leaders and hospital leaders to ensure effective and consistent management and implementation of Operations team projects and programs.
• Focus on development and implementation of Operational processes, projects, and programs.
• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Manage and facilitate cross-functional work with Operations, Veterinary Affairs, Marketing, Commercial, Finance, Learning & Development, Corporate Affairs, IT, and other key stakeholders’ team to ensure successful implementation of Operational projects and programs.
• Collaborate with CTS teams, field leadership and hospital associates to implement and fulfill project requirements.
• Review/analyze existing programs for improvements (streamlining, ease of processes, engagement of project teams, quality of outputs and results achieved).
• Provide mentorship to others on team regarding processes of project management and implementation of projects and programs as well as guidance and support on specific project.
• Act as an Operational resource for CTS teams, hospital associates and field leaders, performing necessary research to answer questions fully and accurately.
• Lead designated operation workstreams for strategic and functional projects that impact business growth.
• Influence CTS stakeholders such as Field Operations, Veterinary Affairs, Marketing, Commercial, Finance, Learning & Development, Corporate Affairs, P&O, and IT to achieve goals.
• Direct Operations associates for implementation of projects and programs.

Conocimientos

Project management

Cross-functional collaboration

Problem solving

Negotiation

Change management

Educación

Bachelor’s degree in Business Administration, Healthcare, Marketing, Communications, or Animal Science

Descripción del empleo

Banfield Pet Hospital in Vancouver, WA, seeks an experienced Operations professional to partner with CTS and hospital leaders to manage and implement nationwide projects and programs. The role emphasizes developing and deploying operational processes, coordinating cross-functional teams, and driving strategic initiatives that support business growth.

Hybrid work schedule (onsite HQ with 3 days/week in-office) and a focus on project management, change management, and stakeholder collaboration.