Program Manager, Operations Support

Banfield Pet Hospital; Vancouver (WA); Hybrid; USD 92,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) and Company Match

Paid Time Off and Holidays

Life Insurance – Company Paid

Disability – Short & Long Term

Health Savings Account (HSA)

Job summary

Banfield Pet Hospital in Vancouver, WA, seeks an experienced Operations professional to partner with CTS and hospital leaders to manage and implement nationwide projects and programs. The role emphasizes developing and deploying operational processes, coordinating cross-functional teams, and driving strategic initiatives that support business growth.

Hybrid work schedule (onsite HQ with 3 days/week in-office) and a focus on project management, change management, and stakeholder collaboration.

Qualifications

• Bachelor’s degree in the specified fields.
• Five years of Veterinary and/or Operations experience.
• Experience with problem solving, negotiating, conflict resolution and peer relationships.
• Prior experience within a multi-unit company with field/operations interactions.
• Program Manager, Project Management and Change Management experience preferred.

Responsibilities

• Partner with Central Team Support (CTS) functional teams, field leaders and hospital leaders to ensure effective and consistent management and implementation of Operations team projects and programs.
• Focus on development and implementation of Operational processes, projects, and programs.
• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Manage and facilitate cross-functional work with Operations, Veterinary Affairs, Marketing, Commercial, Finance, Learning & Development, Corporate Affairs, IT, and other key stakeholders’ team to ensure successful implementation of Operational projects and programs.
• Collaborate with CTS teams, field leadership and hospital associates to implement and fulfill project requirements.
• Review/analyze existing programs for improvements (streamlining, ease of processes, engagement of project teams, quality of outputs and results achieved).
• Provide mentorship to others on team regarding processes of project management and implementation of projects and programs as well as guidance and support on specific project.
• Act as an Operational resource for CTS teams, hospital associates and field leaders, performing necessary research to answer questions fully and accurately.
• Lead designated operation workstreams for strategic and functional projects that impact business growth.
• Influence CTS stakeholders such as Field Operations, Veterinary Affairs, Marketing, Commercial, Finance, Learning & Development, Corporate Affairs, P&O, and IT to achieve goals.
• Direct Operations associates for implementation of projects and programs.

Skills

Project management

Cross-functional collaboration

Problem solving

Negotiation

Change management

Education

Bachelor’s degree in Business Administration, Healthcare, Marketing, Communications, or Animal Science

Job description

This position requires an onsite presence at the Banfield Pet Hospital headquarters in Vancouver, Washington, with a hybrid work schedule (3 days/week).

Summary And Qualifications

Partner with Central Team Support (CTS) functional teams, field leaders and hospital leaders to ensure effective and consistent management and implementation of Operations team projects and programs.

Focus on development and implementation of Operational processes, projects, and programs.

Essential Responsibilities And Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Manage and facilitate the appropriate cross-functional work with Operations, Veterinary Affairs, Marketing, Commercial, Finance, Learning & Development, Corporate Affairs, IT, and other key stakeholders’ team to ensure successful implementation of Operational projects and programs.
• Partner with CTS teams, field leadership and hospital associates to implement and fulfill project requirements.
• Review/analyze existing programs for improvements (streamlining, ease of processes, engagement of project teams, quality of outputs and results achieved) in project/program processes.
• Provide mentorship to others on team regarding processes of project management and implementation of projects and programs as well as guidance and support on specific project.
• Act as an Operational resource for CTS teams, hospital associates and field leaders, performing necessary research to answer questions fully and accurately.
• Collaborate with peers on Operational team specific to regional support tactics, best practices, and organizational agility.
• Support practice initiatives, partner cross functionally with teams and lead designated operation workstreams for strategic and functional projects that impact business growth.
• Influence CTS stakeholders such as Field Operations, Veterinary Affairs, Marketing, Commercial, Finance, Learning & Development, Corporate Affairs, P&O, and Information Technology to achieve goals.
• Direct Operations associates for implementation of projects and programs.
• Other job duties as assigned.

Special Working Conditions

• Ability to work at a computer for long periods of time.
• Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job.
• Must have mental processes for reasoning, remembering, mathematics, and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 25 pounds.
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.
• The noise level in the work environment is normally moderate.
• Environment where pets are present.

Experience, Education And/or Training

• Bachelor’s degree in Business Administration, Healthcare, Marketing, Communications, or Animal Science is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
• Five years of Veterinary and/or Operations experience are required.
• Experience with problem solving, negotiating, conflict resolution and peer relationships is required.
• Prior experience within a multi-unit company with field/operations interactions is required.
• Program Manager, Project Management and Change Management experience is preferred.

Salary Range

The pay range for this role is $92,400 - $98,000.

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule.

This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received.

Benefits

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our "Meow-velous" benefits:

• Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
• Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*
• Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*
• Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*
• Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.
• Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection.
• Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.
• Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.
• Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.
• Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*
• Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*
• Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.
• Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.
• Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*
• Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.*
• Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.*
• Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.*
• Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.*
• Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.*

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs; Part-time Associates are eligible for those benefits with an asterisk (*).

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. #FT