Hybrid Operations Leader | Growth & Service Delivery

Honestly Clean, LLC.; Bellefontaine (OH); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Employee discount

Paid time off

Retirement plan

Job summary

Honestly Clean, LLC. in Central Ohio seeks an experienced Operations Manager to oversee daily operations, lead teams, and drive growth.

This hands-on leadership role emphasizes profitability, accountability, and scalable systems to support a growing service business. You will supervise office and field staff, manage budgets, monitor performance, and maintain client satisfaction through effective processes, reporting, and on-site visits.

Qualifications

• Minimum 3 years of management, operations, or supervisory experience.
• Proven ability to lead employees and manage competing priorities.
• Strong communication, problem-solving, and decision‑making skills.
• Experience with budgeting, performance reporting, or operational financial management.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office, spreadsheets, and business management software.
• Ability to work independently in a hybrid environment.
• Valid driver's license and reliable transportation for on-site responsibilities.

Responsibilities

• Oversee daily operations, service delivery, and overall business performance.
• Manage operational workflows, staffing capacity, and quality standards.
• Develop, implement, and maintain standard operating procedures.
• Identify opportunities to simplify, automate, and delegate processes.
• Resolve escalated operational and client concerns.
• Ensure consistent execution of company policies and procedures.
• Supervise and develop office employees while overseeing field employees.
• Support recruiting, interviewing, onboarding, training, and performance management.
• Establish clear expectations and promote accountability.
• Coach employees and address workplace concerns professionally.
• Build a positive, respectful, and results-driven team culture.
• Monitor labor costs, productivity, job profitability, and operational efficiency.
• Oversee timekeeping accuracy, invoicing processes, and operational reporting.
• Review performance metrics and identify opportunities for improvement.
• Manage operations within established budgets.
• Provide regular reports and recommendations to ownership.
• Maintain strong client relationships and oversee customer satisfaction.
• Conduct on-site consultations and prepare service estimates.
• Follow up on business opportunities and support client retention.
• Partner with ownership on operational planning and growth initiatives.

Skills

Management experience

People leadership

Communication

Decision making

Problem solving

Organization

Time management

Independent work

Hybrid environment

Driving license

Education

Associate degree (Preferred)

Tools

CRM platforms

Microsoft Office

Job description

Honestly Clean, LLC. in Central Ohio seeks an experienced Operations Manager to oversee daily operations, lead teams, and drive growth.

This hands-on leadership role emphasizes profitability, accountability, and scalable systems to support a growing service business. You will supervise office and field staff, manage budgets, monitor performance, and maintain client satisfaction through effective processes, reporting, and on-site visits.