Hybrid Operations Lead - Data-Driven & Mentoring

American General Life Insurance Company; Houston (TX); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health and Wellness

401(k) with match

Employee Assistance Program

Charitable donations match

Volunteer Time Off

Paid Time Off

Job summary

Corebridge Financial in Houston, TX seeks an Operations Team Lead to oversee quality reviews, training, and reporting. You will handle field inquiries, research and resolve pending cases for new business, and update client accounts per instructions.

This hybrid role requires strong analytics and communication skills to support brokers and clients. The position emphasizes cross-functional collaboration, process improvement, and timely, accurate service.

Qualifications

• 2+ years experience in financial industry or related field.
• Extremely detail oriented.
• Data analysis of large data sets and trends.
• Process improvement training and experience.
• Strong presentation and business writing skills.
• Mentoring and coaching skills.
• Ability to manage multiple tasks with minimal supervision.

Responsibilities

• Perform quality reviews and train employees; keep procedures current.
• Organize and manage reporting; handle field inquiries via email/phone.
• Research and resolve pending cases to affect new business.
• Update client accounts and perform maintenance from reps/clients.
• Assist with system cleanup projects and document test results.
• Act as advocate, provide professional, accurate, prompt service.

Skills

Financial industry experience

Data analysis

Process improvement

Mentoring & coaching

Multi-tasking & prioritization

Strong written & verbal communication

Education

Bachelor's degree preferred

Job description

Corebridge Financial in Houston, TX seeks an Operations Team Lead to oversee quality reviews, training, and reporting. You will handle field inquiries, research and resolve pending cases for new business, and update client accounts per instructions.

This hybrid role requires strong analytics and communication skills to support brokers and clients. The position emphasizes cross-functional collaboration, process improvement, and timely, accurate service.