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Job summary
A leading global service provider is looking for an experienced Technology Support Analyst to oversee their network infrastructure in Fargo, ND. This hybrid role involves managing network systems, providing technical support to users, and ensuring secure operations. Candidates should possess strong skills in Fortigate firewalls, VPN technologies, and Cisco switching, along with excellent problem-solving abilities and customer service orientation. Join a modern IT environment that emphasizes professional development and exposure to enterprise-level technologies.
Qualifications
Proven experience with Fortigate firewall appliances.
Strong knowledge of VPN technologies including IPSec and SSL.
Hands-on experience with Cisco IOS switch configuration.
Familiarity with network automation and scripting.
Experience providing technical support to end users.
Responsibilities
Manage and maintain network infrastructure including firewalls.
Troubleshoot connectivity issues and perform network monitoring.
Respond to help desk tickets and assist end users.
Implement network changes following established procedures.
Skills
Fortigate firewalls
VPN technologies
Cisco switching
Customer service skills
Troubleshooting
Network protocols
Windows OS
Mac OS
Microsoft 365
Ticketing systems
Education
Bachelor's degree in Computer Science
Tools
EMS platforms
Network monitoring tools
Job description
A leading global service provider is looking for an experienced Technology Support Analyst to oversee their network infrastructure in Fargo, ND. This hybrid role involves managing network systems, providing technical support to users, and ensuring secure operations. Candidates should possess strong skills in Fortigate firewalls, VPN technologies, and Cisco switching, along with excellent problem-solving abilities and customer service orientation. Join a modern IT environment that emphasizes professional development and exposure to enterprise-level technologies.