Network Administrator

Integreon

Fargo (ND)

Hybrid

USD 70,000 - 90,000

Full time

14 days+

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Job summary

A leading global service provider is looking for an experienced Technology Support Analyst to oversee their network infrastructure in Fargo, ND. This hybrid role involves managing network systems, providing technical support to users, and ensuring secure operations. Candidates should possess strong skills in Fortigate firewalls, VPN technologies, and Cisco switching, along with excellent problem-solving abilities and customer service orientation. Join a modern IT environment that emphasizes professional development and exposure to enterprise-level technologies.

Qualifications

Proven experience with Fortigate firewall appliances.
Strong knowledge of VPN technologies including IPSec and SSL.
Hands-on experience with Cisco IOS switch configuration.
Familiarity with network automation and scripting.
Experience providing technical support to end users.

Responsibilities

Manage and maintain network infrastructure including firewalls.
Troubleshoot connectivity issues and perform network monitoring.
Respond to help desk tickets and assist end users.
Implement network changes following established procedures.

Skills

Fortigate firewalls

VPN technologies

Cisco switching

Customer service skills

Troubleshooting

Network protocols

Windows OS

Mac OS

Microsoft 365

Ticketing systems

Education

Bachelor's degree in Computer Science

Tools

EMS platforms

Network monitoring tools

Job description

Overview

We are seeking an experienced Technology Support Analyst to join our IT infrastructure team in Fargo, ND. This role is responsible for the design, implementation, maintenance, and optimization of our enterprise network infrastructure, as well as providing comprehensive technical support to end users across the organization. The ideal candidate will have strong hands‑on experience with Fortigate firewalls, VPN technologies, and Cisco switching environments, combined with excellent customer service skills and the ability to troubleshoot diverse technical issues, ensuring secure, reliable, and high‑performance network operations and exceptional end user experiences across our organization.

Application Instructions

Interested candidates should submit their resume along with a cover letter detailing their relevant experience with Fortigate firewalls, VPN technologies, Cisco switching environments, and end user technical support.

Responsibilities and Duties

The Technology Support Analyst will manage and maintain all aspects of our network infrastructure, including planning, deploying, and supporting enterprise‑level network systems. This includes administering and troubleshooting Fortigate firewall environments, implementing and maintaining security policies, managing VPN connections for remote access and site‑to‑site connectivity, and ensuring network security best practices are followed throughout the organization.
Daily operations involve configuring and managing Cisco IOS switches, performing network monitoring and performance optimization, troubleshooting network connectivity issues, and maintaining network documentation including diagrams, configurations, and standard operating procedures. The role requires managing EMS (Endpoint Management System) infrastructure to ensure endpoint security and compliance across the enterprise environment.
End user support responsibilities include responding to help desk tickets and service requests in a timely manner, troubleshooting hardware and software issues including desktops, laptops, printers, and mobile devices, providing technical assistance via phone, email, and in‑person support, setting up and configuring new user accounts, workstations, and equipment, assisting users with password resets, email configuration, and application access issues, training end users on technology tools and best practices, and escalating complex technical issues to appropriate teams when necessary.
This position collaborates with IT teams to support network requirements for various business applications and services, participates in network capacity planning and infrastructure upgrade projects, implements network changes following established change management procedures, and provides technical support and escalation for network‑related issues.
The analyst will also conduct regular network assessments and recommend improvements for performance, security, and reliability while staying current with emerging network technologies and security threats.

Required Skills/Abilities

Proven experience administering Fortigate firewall appliances including policy configuration, NAT, routing, and security features
Strong knowledge of VPN technologies including IPSec, SSL VPN, and site‑to‑site VPN configurations
Hands‑on experience with Cisco IOS switch configuration, VLANs, trunking, spanning tree, and port security
Experience with EMS platforms for endpoint management and security
Proficiency in network protocols including TCP/IP, DHCP, DNS, routing protocols (BGP, OSPF, EIGRP)
Understanding of network security principles, access control lists, and intrusion prevention systems
Experience with network monitoring and troubleshooting tools
Knowledge of wireless networking and access point management
Strong knowledge of Windows and Mac operating systems
Experience troubleshooting hardware issues including desktops, laptops, printers, and peripherals
Proficiency with Microsoft 365, Active Directory, and common business applications
Familiarity with ticketing systems and IT service management practices

Professional Skills

Strong analytical and problem‑solving abilities with attention to detail
Excellent documentation skills and ability to maintain accurate technical records
Ability to work independently and manage multiple priorities effectively
Strong communication skills to interact with technical and non‑technical stakeholders
Experience working in a team‑oriented, collaborative environment
Availability for occasional after‑hours maintenance windows and emergency support
Excellent customer service skills with a patient and professional demeanor
Ability to explain technical concepts to non‑technical users in an understandable manner
Strong time management skills to balance infrastructure projects with end user support demands

Preferred Qualifications

Experience with Meraki cloud‑managed networking solutions
Familiarity with network automation and scripting (Python, PowerShell, or similar)
Knowledge of SD‑WAN technologies and implementation
Experience with the Fortinet suite of products
Understanding of SIEM integration and log management
Previous experience in multi‑site network environments
Industry certifications such as Fortinet NSE, Cisco CCNA/CCNP, or CompTIA Network+
Experience with remote support tools and remote desktop solutions
ITIL Foundation certification or familiarity with ITIL practices

This position is based in our Fargo, ND office and may require occasional travel to other office locations. The role involves working in a modern IT infrastructure environment with opportunities for professional development and exposure to enterprise‑level networking technologies. Some after‑hours work may be required for maintenance windows, upgrades, and emergency situations. This is a hybrid role balancing infrastructure management with direct end user support, requiring flexibility to shift between project work and responding to immediate user needs.

Education and Experience

Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent combination of education and experience
Minimum 3‑5 years of hands‑on network administration experience in an enterprise environment
Demonstrated experience with the specific technologies mentioned in required qualifications
Proven track record of providing technical support to end users in a professional environment