Hybrid: NA Client Relationships & Claims Leader

ООО «ХАГЕМАЕР ГРУПП»; New York (NY); Hybrid; USD 166,000 - 316,000; Full time

Benefits offered by this job

Hybrid work model

Marsh benefits package

Job summary

Marsh is seeking a Head of North America Client Relationship Management & Claims Advocacy to lead two critical client-facing capabilities: Relationship Management and Claims Consulting & Advocacy. This senior leader will oversee strategic client relationships, complex claims resolution, catastrophe response, and differentiated post-placement service in a hybrid role requiring 3 days in NYC or Philadelphia.

You will guide executive-level client engagement, influence across markets, and deliver

Qualifications

• Bachelor's degree in insurance, risk management, business administration, finance, or law.
• 20+ years of progressively responsible experience in reinsurance, insurance, claims consulting/advocacy, client relationship management, or reinsurance broking.
• Strong leadership and executive presence with the ability to influence senior clients and internal stakeholders.

Responsibilities

• Lead the North America Relationship Management and Claims Consulting & Advocacy functions.
• Oversee major client relationships, claims, recovery, and post-placement service matters.
• Coordinate catastrophe and major event response with cross-functional teams.
• Develop client strategies, governance standards, and service improvements.
• Build and mentor high-performing teams across locations and geographies.
• Represent the organization in industry forums and client events.

Skills

Executive leadership

Relationship management

Claims consulting

Strategic account management

Education

Bachelor's degree in insurance, Risk Management, Business Administration, Finance, Law

Tools

Power BI

Microsoft Office

Job description

Marsh is seeking a Head of North America Client Relationship Management & Claims Advocacy to lead two critical client-facing capabilities: Relationship Management and Claims Consulting & Advocacy. This senior leader will oversee strategic client relationships, complex claims resolution, catastrophe response, and differentiated post-placement service in a hybrid role requiring 3 days in NYC or Philadelphia.

You will guide executive-level client engagement, influence across markets, and deliver