Hybrid MSP Support Technician

Bowman Williams; Chicago (IL); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading company is seeking an IT Support Technician (Level 1–1.5) in Chicago, IL. This collaborative role involves triaging tickets, supporting users, and participating in project work, all with a focus on professional growth and mentorship. Ideal candidates will have a foundation in IT support and a positive, team-focused attitude.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

PTO and flexible hybrid schedule

Team events and mentorship

Qualifications

• 2+ years in IT support (MSP) required.
• Familiarity with RMM/PSA tools is a plus.
• Positive communicator and team player.

Responsibilities

• Triage tickets and resolve daily issues.
• Support basic networking and documentation.
• Engage in project work as you grow.

Skills

Windows OS

M365

Networking

Communication

Teamwork

Tools

N-Able

MSP Manager

PassPortal

Job description

2 days ago Be among the first 25 applicants

This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $60,000.00/yr

IT Support Technician (Level 1–1.5) Hybrid Chicago, IL $50K–$60+ Growth-Packed Opportunity

Looking for a real seat at the table—not just another help desk queue?

We’re partnering with a small but mighty MSP in the heart of Chicago (steps from Restaurant Row) that’s built on energy, mentorship, and vibes you actually want to be around. They’re searching for a sharp, friendly Level 1–1.5 Help Desk Technician to triage tickets, support end users, and slowly level up into backend systems and project work alongside their CTO.

This isn’t the typical MSP hamster wheel. You’ll be part of a hands-on, collaborative team that believes in real growth, ongoing learning, and keeping the fridge stocked and the office dog well-fed.

Day to Day:

• Triage tickets, follow up with users, and resolve day-to-day issues across a Windows/Mac/M365 environment
• Handle basic networking (VPN, DNS, DHCP)
• Support imaging, documentation, and RMM scripting using N-Able
• Learn project work and systems support directly from leadership
• Keep documentation clean using PassPortal, MSP Manager, and other internal tools
• Be a point of calm, clarity, and solid vibes for the team and your users

What Makes You a Great Fit:

• 2+ year in IT support (MSP)
• Solid foundation in Windows OS, M365, and entry-level networking
• Familiarity with RMM/PSA tools (N-Able, Datto, MSP Manager, PassPortal = major plus)
• Excellent communicator, someone who keeps a convo going without sounding like a bot
• Team-first, upbeat energy but not over the top
• Hungry to grow into project and backend work
• Must be commutable to 60607 (Millennium Park area) this role is 5 days onsite for the first 6 months, then shifts to hybrid (3-4 days in office)
• Salary: Up to $50K-$60K, depending on experience and energy
• Medical, dental, vision, and wellness benefits
• PTO and flexible hybrid schedule after ramp-up
• Team events, office beers, and real mentorship

If you’ve been stuck at an MSP where your growth is capped or the culture just doesn’t click, this is your way out.

Come join a team where the learning is fast, the people are sharp, and the coffee is strong. Let’s talk.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Information Services and IT Services and IT Consulting

Referrals increase your chances of interviewing at Bowman Williams by 2x

Inferred from the description for this job

Medical insurance

401(k)

Vision insurance

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