IT Support Technician (MSP | Tier 1.5)

Bowman Williams; Chicago (IL); On-site; USD 50,000 - 60,000; Full time

Job summary

Bowman Williams, a boutique Managed and Cloud Services Provider in Chicago, seeks an IT Support Technician to join their team. The ideal candidate will have a solid foundation in IT support with aspirations to advance into project-based responsibilities. This role entails providing remote support for a diverse clientele, a collaborative environment, and mentorship opportunities.

Benefits

Health, dental, and vision insurance

Wellness benefits and employee discounts

Paid time off and hybrid flexibility (after training)

Professional development support and project mentorship

Collaborative office environment with supportive leadership

Qualifications

• Solid understanding of Microsoft 365, Windows OS, and basic networking.
• Familiarity with RMM tools such as N-Able, scripting experience a plus.

Responsibilities

• Triage and resolve incoming tickets across multiple client environments.
• Provide remote support for Windows 10/11, macOS, Microsoft 365.
• Assist on backend and project-related work as part of your growth path.

Skills

Communication

Client-service mindset

Dependability

Team-oriented

Eagerness to learn

Education

1+ years of experience with a Managed Service Provider (MSP)

Tools

Microsoft 365

N-Able

Job description

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This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $60,000.00/yr

Direct message the job poster from Bowman Williams

Senior Business Operations Manager & Cloud Recruiter at Bowman Williams

We’re a boutique Managed and Cloud Services Provider based in Chicago’s West Loop, supporting a range of professional clients across industries. We’re seeking a motivated and dependable IT Support Technician with a strong foundation in IT support and a desire to grow into more advanced technical and project-based responsibilities.

This role is ideal for a technician currently operating at the Tier 1.5 level who’s looking for a collaborative team, direct mentorship from senior leadership, and a clear path to advancement. You’ll start on the help desk, supporting users across Windows, macOS, M365, and basic networking environments, and gradually take on more complex tasks including scripting, backend systems, and client project support.

Key Responsibilities

• Triage and resolve incoming tickets across multiple client environments
• Provide remote support for Windows 10/11, macOS, Microsoft 365, VPN, DNS, DHCP
• Assist with device imaging, deployment, and maintenance
• Support and develop RMM automation (N-Able), with guidance from the CTO
• Maintain documentation using PassPortal, MSP Manager, and related tools
• Assist on backend and project-related work as part of your growth path

Qualifications

• 1+ years of experience working for a MSP
• Solid understanding of Microsoft 365, Windows OS, and basic networking
• Familiarity with RMM tools such as N-Able, scripting experience a plus
• Strong communication skills and a client-service mindset
• Eagerness to grow into project-based and higher-tier technical work
• Dependable, team-oriented, and committed to learning and development
• Competitive salary based on experience
• Health, dental, and vision insurance
• Wellness benefits and employee discounts
• Paid time off and hybrid flexibility (after training)
• Professional development support and project mentorship
• Collaborative office environment with a supportive, approachable leadership team

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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