Hybrid Mortgage Inside Sales Executive

Fay Servicing, LLC; Tampa (FL); Hybrid; USD 16,388 - 23,341; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k Program with Employer Matching

3 Weeks Paid Time Off (PTO)

Job summary

Fay Servicing, LLC in Tampa, Florida, is seeking a motivated individual for the role of Mortgage Originator. You will proactively solicit residential mortgage business and help customers through the application process. The position requires an Associate's Degree and an active NMLS license.

Benefits include medical, dental, and vision insurance, along with a 401k program and 3 weeks paid time off. This role operates in a fast-paced environment, offering the opportunity for hybrid work.

Qualifications

• Active NMLS license required, with multiple state licenses preferred.
• 2+ years' experience in an inside sales mortgage originations environment.
• Demonstratable ability to multi-task and self-manage.

Responsibilities

• Proactively solicit new residential mortgage business.
• Sell correspondent and approved brokered mortgage products.
• Guide customers through the refinance and purchase loan application process.

Skills

Customer engagement

Sales

Communication skills

Time management

Analytical skills

Education

Associate's Degree

Bachelor's Degree in Business or Finance

Tools

Loan Origination Systems (LOS)

MS Word

Excel

Outlook

Job description

As a key part of The Fay Group, Genstone Financial specializes in providing smart, accessible loan solutions for both homeowners and real estate investors. Whether you're purchasing your first home, leveraging your equity, or expanding your investment portfolio, our experienced team is here to guide you every step of the way. We offer a comprehensive suite of loan products designed to meet the diverse needs of today’s borrowers. For real estate investors, Genstone Financial provides specialized lending solutions that support growth and profitability. Our experienced advisors, modern technology – and access to an integrated network of in-house services provide borrowers and investors with clarity, speed, and confidence, ensuring an exceptional experience for both borrowers and investors.

The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary companies – Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,300+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance. From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments.

Reporting to Originations Leadership, this position is responsible for proactively soliciting new residential mortgage business and selling correspondent and approved brokered mortgage products to meet loan quality and production goals. This role operates in a fast-paced call center environment and leverages customer contact software to engage with potential borrowers, assess their financial needs and educate them on available mortgage solutions.

This role works with leads provided by Fay Servicing, purchased leads from Genstone Financial and self-generated referrals to guide customers through the refinance and purchase loan application process. This position explains loan product structures to potential borrowers, maintaining compliance with all federal, state and company policies.

Qualifications Include:

• Associate’s Degree required; Bachelor’s Degree in Business or Finance preferred
• Active NMLS license required, with multiple state licenses preferred
• 2+ years’ experience in an inside sales mortgage originations environment, with a proven track record of success
• Residential loan origination experience preferred
• Demonstratable ability to multi-task, self-manage and self-motivate to drive new business
• Prior experience working with Loan Origination Systems (LOS), preferably Encompass
• Solid skills and experience in MS Word, Excel and Outlook
• Strong verbal and written communication skills
• Strong interpersonal skills
• Strong analytical skills
• Solid decision-making abilities coupled with sound judgment
• Ability to prioritize numerous tasks and manage shifting priorities
• Client focused with strong execution skills and results orientation
• High-level of precision with attention to detail and consistency
• Flexible, open to change, ability to learn new things quickly
• Ability to work in a collaborative environment and provide guidance for working groups

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Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

• The hourly rate for this position is $14.42 per hour
• This position is eligible for an additional monthly incentive

Fay Cares!

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.