Hybrid Member Care Pro - Inbound Support

TDECU; Houston (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

TDECU seeks a Generalist – Member Care to handle inbound calls, resolve member inquiries, and promote digital self-service tools. The role requires a professional demeanor and strong problem-solving, research, and communication skills in a hybrid work setting.

Ideal candidates have at least 6 months of customer service experience and a high school diploma; banking or call center experience is preferred. Compliance training is required.

Qualifications

• High School Diploma or equivalent mix of education and experience required.
• Additional training or experience in a banking or call center preferred.

Responsibilities

• Take incoming calls from members and third parties to address account inquiries and product questions.
• Follow the standard call model learned in training and deliver timely resolutions.
• Research problems using multiple systems to provide accurate answers.
• Proactively recommend services to improve the member's financial well-being.
• Educate members on digital self-service tools and troubleshoot issues.
• Maintain performance metrics including time utilization and call handling.
• Complete required regulatory and compliance training by due dates.

Education

High School Diploma or equivalent

Tools

Microsoft Office

Core systems

Job description

TDECU seeks a Generalist – Member Care to handle inbound calls, resolve member inquiries, and promote digital self-service tools. The role requires a professional demeanor and strong problem-solving, research, and communication skills in a hybrid work setting.

Ideal candidates have at least 6 months of customer service experience and a high school diploma; banking or call center experience is preferred. Compliance training is required.