Hybrid Member Care Advisor: Empathy-Driven Banking Support

Alliant Credit Union; Chicago (IL); Hybrid; USD 59,237,000 - 67,502,000; Full time

Benefits offered by this job

Health care

Vision

Dental

401k with employer match

Hybrid work up to 3 days/week

Paid parental leave

Employee discounts

Paid time off and holidays

Job summary

Alliant Credit Union in Chicago is seeking a customer service representative to provide personalized, consultative service primarily over the phone, resolving member concerns with empathy and guiding them toward financial solutions.

You will handle transactions, account support, and educate members on digital tools, aiming for a positive, seamless member experience in a hybrid work environment.

Qualifications

• Minimum - High School or Equivalent.
• Minimum - 1 Year Banking, Retail, Customer Service or Related.
• Preferred - 1 Year Call Center within a Financial Services Environment.

Responsibilities

• Deliver exceptional, member-focused service by actively listening and building rapport.
• Identify member needs and recommend appropriate products, services, and solutions.
• Address inquiries with first-call resolution and maintain professionalism.
• Process financial transactions accurately and support account maintenance.

Skills

Customer service

Call center

Relationship building

Education

High School or equivalent

Job description

Alliant Credit Union in Chicago is seeking a customer service representative to provide personalized, consultative service primarily over the phone, resolving member concerns with empathy and guiding them toward financial solutions.

You will handle transactions, account support, and educate members on digital tools, aiming for a positive, seamless member experience in a hybrid work environment.